To receive external/internal calls and redirect as necessary.
In the case of an emergency fire call, the operator will follow set procedures, ensuring all relevant emergency staff are informed and acting as liaison between the hospital and emergency services.
To operate the internal bleep system, including programming bleeps and distributing them to new doctors, while guiding staff on usage.
To operate the radio system and liaise with appropriate personnel.
To respond to attack alarms activated on the hospital site, reporting alarms quickly to security.
Monitoring Clinical Alarms across the hospital site and escalating to the Manager/Director on call if activated.
Activate a weekly "test" of the Cardiac Arrest call, using the bleep system.
You will work for Calderdale and Huddersfield Solutions Ltd (CHS), wholly owned by the trust, providing support services for Estates, Facilities, and Procurement. As an employee, you will qualify for a £500 bonus (pro-rata) and an additional 5 days annual leave (pro-rata), subject to performance conditions.
To provide a 24/7 service, receiving and directing calls, assisting the public, CHS, and Trust personnel.
Handling telephone calls both internally and externally across the district, operating pager systems, and monitoring critical alarms while maintaining records.
Telecommunications staff are expected to be courteous, considerate, and possess excellent customer care skills.
Confidentiality must be maintained at all times. The post may require working alone, requiring initiative and responsibility for all duties.
Calderdale and Huddersfield Solutions (CHS) are committed to equal opportunities and welcome applications from all community sections. Reasonable adjustments will be made for disabled applicants.
Applicants should submit referees who can verify employment/education over the last three years, including valid email addresses. CHS will request electronic references from previous employers before issuing a formal offer.
Candidates requiring a Skilled Worker visa should assess their eligibility against the criteria on the UK government website. We encourage reviewing these criteria carefully.
Applications via NHS Jobs will be imported into our recruitment system. All application updates will be through apps.trac.jobs. For queries, contact the recruitment team at [email protected].
Appointed candidates will have their information transferred into the NHS Electronic Staff Records system. The IAT process allows transfer of employment data from previous NHS employment.
A DBS check may be required, with costs recovered from salary at the start of employment. Participation in the DBS Update Service is also required, with a yearly fee.
CHS is part of the West Yorkshire Association of Acute Trusts (WYAAT), collaborating across NHS trusts to improve patient care.
A vacancy has arisen for a motivated individual to join the switchboard team at Huddersfield Royal Infirmary. The department provides a 24/7 service to patients, staff, and customers.
The successful candidate will handle calls efficiently, manage emergency calls and alarms, and work accurately and independently, maintaining excellent customer service.
The role requires remaining calm under pressure, working unsociable hours including nights, weekends, and holidays, and flexibility to cover absences at short notice.
CHS offers a range of services, competitive rates, and a history of high-quality, customer-focused support. We support safe healthcare delivery and are committed to environmental sustainability and staff development.
We value our staff and foster an environment of openness, trust, and diversity, enriching our service and organizational culture.
#J-18808-Ljbffr