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Technical Operations Lead - Cyber Security, Stoke-on-Trent
Client: Milestone Technologies, Inc.
Location: Stoke-on-Trent, United Kingdom
Job Category: Other
EU work permit required: Yes
Job Views: 2
Posted: 22.08.2025
Expiry Date: 06.10.2025
Job Description:
Company Overview
Milestone Technologies is a global IT managed services firm that partners with organizations to scale their technology, infrastructure, and services to drive specific business outcomes such as digital transformation, innovation, and operational agility. Milestone is focused on building an employee-first, performance-based culture. For over 25 years, we have supported category-defining enterprise clients that are growing ahead of the market. The company specializes in Application Services and Consulting, Digital Product Engineering, Digital Workplace Services, Private Cloud Services, AI/Automation, and ServiceNow. Our culture is collaborative and inclusive, supporting employees to reach their full potential.
Our seasoned professionals deliver services based on Milestone’s best practices and frameworks. We leverage our knowledge base to execute initiatives, delivering short-term and long-term value and applying continuous improvement. With Intelligent Automation, we accelerate IT transformation, focusing on business objectives and improving employee productivity. With key technology partnerships and a people-first approach, Milestone delivers industry-leading innovation. With over 3,000 employees serving 200+ companies worldwide, we aim to revolutionize IT deployment.
Job Overview
We seek a highly skilled Technical Operations Lead for our Cybersecurity Investigations team. This role manages technical operations and ensures the integrity, confidentiality, and availability of digital assets through cybersecurity measures. The successful candidate will lead a team and collaborate with global leads and client partners to deliver services in the UK timezone.
This role is 100% remote, based in the UK, with flexible hours to support global operations. It reports to our US-based Service Delivery team and works closely with clients in the UK and US.
Key Responsibilities
* Lead and mentor cybersecurity professionals, fostering a collaborative and high-performing environment through performance management, recruitment, and training.
* Develop team capabilities via training programs, quality assurance, and skill gap identification.
* Oversee daily technical operations, ensuring adherence to security protocols.
* Manage incident response and forensic investigations, suggesting process improvements.
* Lead global initiatives, process development, change management, reporting, and client requests.
* Stay updated on investigation types and ensure team skills are current.
* Act as technical liaison with clients and internal teams, preparing reports on security trends and risks.
* Monitor scheduling, attendance, and compliance with laws and regulations.
* Escalate performance and morale issues as needed.
Required Skills and Qualifications
* Bachelor’s degree in Computer Science, IT, Cybersecurity, or related field.
* Cybersecurity certification (e.g., CISSP, CISM).
* At least 10 years in cybersecurity operations or similar, with hands-on experience.
* At least 5 years of investigator experience in a global enterprise environment.
* Leadership experience managing technical teams.
* Strong understanding of cybersecurity frameworks (NIST, ISO/IEC 27001, IAM).
* Proficiency with cybersecurity tools (SIEM, SOAR, SAS, Sandboxes, EDR, cloud tech).
* Knowledge of access control, cloud technologies, data retention, encryption.
* Excellent problem-solving and communication skills.
* Experience presenting to clients or cross-functional teams.
* Ability to work under pressure.
* Preferred: active participation in cybersecurity communities, knowledge of programming, forensic investigation experience.
Compensation
Compensation depends on experience, skills, certifications, and location.
Our Commitment to Diversity & Inclusion
We strive to create a workplace reflecting our communities, fostering empowerment and belonging. We provide equal employment opportunities and accommodations for applicants with disabilities. We value diverse backgrounds, cultures, experiences, and perspectives, and welcome your unique contributions.
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