At South West Water we believe that the strongest businesses are built on solid, stable foundations - with a vision and a culture that gives them the freedom to change, improve and innovate. We’re proud to be responsible for providing reliable, efficient and high-quality drinking water and wastewater services for the beautiful South West area. And we have huge ambitions. Not only are we committed to reaching net-zero by 2030, but we’ve also partnered with Wildlife Trusts, National Parks and local partners to help ensure a better future for generations to come. So, if you want to be part of a diverse team where opportunities flow and fresh ideas are welcomed, #JustAddWater.We currently have an opportunity for a Customer Communications Manager to join our team based in the South West. Joining us on a full-time permanent basis, you will receive a competitive salary of up to £38,000 per annum plus excellent benefits.You will be responsible for leading the customer communications strategy, ensuring timely, clear, and effective messaging across all customer touchpoints.
What you’ll be doing:
1. Develop and implement customer communication plans
2. Manage crisis and incident communications
3. Work with digital and service teams to improve customer experience
4. Monitor and evaluate communication effectiveness
What we are looking for:
5. Experience in customer communications and engagement
6. Strong writing and editing skills
7. Ability to manage multiple projects and stakeholders
8. Knowledge of digital communication tools and platforms
What's in it for you:
9. We know that the support and commitment of our staff is key to our success so you will receive the opportunity for ongoing development and training for a long-term career with us.
In return, we offer an excellent range of benefits including:
10. Generous holiday allowance plus bank holidays
11. A discretionary Bonus
12. Competitive Contributory Pension
13. Share-save Scheme
14. Various health benefits
15. Wellbeing support programmes
16. A range of Group Discounts
17. Cycle to Work Scheme
18. Financial support services
19. And plenty more!
Closing Date: 22 August 2025Please note that the successful candidate will be subject to a mandatory DBS check as part of the onboarding process.Be yourself, we like it that way. Together, we will build a culture of belonging, where inclusion is instinctive. Diversity is our strength and a reflection of our communities. We care, we value everyone, we celebrate uniqueness.Our core values which are essential to our success are:Be Rock Solid - Build trust and be trusted. Be the one we all look to and can depend on.Be You - We want you to bring your best everyday. Be yourself and make your mark in your individual way.Be the Future - Embrace change. Drive Progress. Own the challenge.