This is a Gloucestershire County Council job.
Job Title: Customer Service Officer
Contract Type: Permanent
Are you an enthusiastic, dynamic individual, with a passion for Customer Service?
Full training will be provided!
The Customer Service Team is a multi-channel first point of contact for a variety of internal and external customers. We provide a high quality of service delivery across a diverse range of services on behalf of Gloucestershire County Council, through various channels both traditional and contemporary. Adult Social Care Support service duties currently include the initial review of adult social care enquiries, safeguarding enquiries and decision making on referrals. The Customer Service Team respond to queries through several channels these include Shire Hall reception services, phone, email and web-based enquiries. The developments in technology will continue to underpin the work of Customer Services Officers.
If you are a creative individual with the ability to ensure that queries are answered effectively, efficiently and in line with the Council’s policies and procedures, we would like to hear from you.
To get an idea of what it's like to work in our Customer Service Team for Adult Social Care te am w atch our short video and read this.
We work flexibly with a mix of office and home working although during the probation period (first 6 months), you will be working from the office, based at Shire Hall in Gloucester.
Customer Service Team is based at Shire Hall in Gloucester and you will work with enthusiastic and supportive colleagues who are passionate about their work and what they achieve together as a team. Joining our Customer Service Team can be a great opportunity towards developing a long-term and rewarding career with the Council.
You need to have excellent communication skills, have a confident telephone manner and respond positively during difficult conversations. In return for your commitment, you’ll be entitled to our full benefits package, including:
Regular formal and informal support
An investment into your professional development, including career pathways, mandatory training and additional topical bi-annual workshops.
Annual leave up to 30.5 days after 5 years employment
Access to the Local Government Pension Scheme
Staff discount scheme that offers access to great savings including discounts with major supermarket chains and high street retailers
Access to our Employee Assistance Programme (EAP) that provides free, confidential, counselling and advice for employees, available 24 hours a day, online and by telephone.
Links to employee networks such as Prism (LGBT+) network and the Young Employees Network.
Gloucestershire Salary Sacrifice Green Car Scheme (T&C's apply)
GCC's Cycle to Work Salary Sacrifice Scheme
Customer Service Officer Job Profile
This Position is subject to a DBS check.
Gloucestershire County Council is committed to safeguarding and promoting the welfare of children and young people or vulnerable adults and expects all staff and volunteers to share this commitment.
We want to be an employer of choice, attracting and retaining excellent people to work for us, so that we can best serve all of Gloucestershire’s diverse communities. We reserve the right to close this vacancy early due to the volume of applications received and / or due to the needs of the service. It is a legal requirement, under the Immigration Act 2016, that anyone appointed to a ‘customer facing role’ must be able to demonstrate an ability to fulfil all spoken aspects of the role with confidence in fluent English.
Hybrid working arrangements are available for the majority of our roles, giving teams the opportunity to work in a way that suits them, balancing service need and individual choice, with a mix of both remote and office working.