Fire & Security Service Manager
V7 Recruitment are working with a leading Fire & Security specialist who are looking to bring an experienced Service Manager into their growing team. This is a fantastic opportunity for a driven leader who thrives in a fast-paced technical environment and wants to take ownership of service delivery across a high-performing division.
The Role As the Fire & Security Service Manager, you’ll oversee a team of engineers delivering planned and reactive maintenance across Fire Alarm, CCTV, Intruder, Access Control and associated life-safety systems. You’ll be the driving force behind service performance, customer satisfaction and operational excellence.
What’s on Offer
Competitive salary
???????£6000 car allowance
25 days annual leave
Pension scheme
On-going training
Full benefits packageKey Responsibilities
Lead, motivate, and develop a team of service engineers across Fire & Security disciplines
Manage day-to-day service operations, ensuring all works are delivered safely, on time and to the highest standard
Oversee scheduling, workload planning and resource allocation
Act as the main point of contact for key clients, ensuring outstanding communication and service delivery
Monitor KPIs, service levels and compliance with industry standards
Support with technical queries, troubleshooting and escalation management
Drive continuous improvements across processes, performance and customer experience
Ensure all engineers maintain up-to-date training and certification
Work closely with senior leadership to develop service strategies and operational growthAbout You
Background in Fire and/or Security engineering with solid technical understanding
Previous experience in a supervisory or managerial role within the industry
Excellent communication and leadership skills with a hands-on, solutions-focused approach
Ability to manage multiple workloads and lead teams in a fast-moving environment
Confident dealing with clients, contractors and internal stakeholdersIf you’re a proactive Fire & Security professional looking to step up or move into a dynamic management role, we want to hear from you.
V7 Recruitment is an equal opportunities employer and does not discriminate on the grounds of age, disability, gender, gender reassignment, marriage or civil partnership, pregnancy or maternity, race, religion or belief, sex, or sexual orientation. All applications will be considered solely on merit and suitability for the role.
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