?? Senior Technical Support Agent ?? Stafford - Hybrid ?? Codeweavers – Customer Care Are you a tech-savvy problem solver with a passion for delivering top-tier customer support? Join Codeweavers as a Senior Technical Support Agent and take the lead on resolving complex technical challenges, mentoring teammates, and shaping the future of our support function. We’re looking for someone who thrives in a dynamic, fast-paced environment and is ready to make a real impact — from guiding junior team members to optimising platform performance and working closely with clients and integrators. ?? What You’ll Do Be the go-to expert for resolving complex, business-critical end user issues Develop a deep knowledge of software, finance systems, vehicle data, and integrations to troubleshoot and innovate Lead a team on queue management, root-cause analysis, platform and process optimisation, as well as feedback to delivery team via metrics. Mentor and support the development of other team members Engage directly with clients and 3rd parties to enhance the customer experience and reduce support demand ?? What You Bring Proven experience in technical support, ideally in SaaS, finance, or automotive Strong analytical and problem-solving skills — you're confident digging into code-level issues Excellent communication skills with a customer-first mindset Solid grasp of vehicle, finance, and integration systems Familiarity with tools like ticketing platforms, CRMs, and debugging tools Experience of mentoring or coaching in a collaborative team environment Ready to elevate your support career in a company that values innovation, ownership, and continuous improvement? Apply now to join our journey. STRICTLY NO AGENCIES PLEASE We work with a carefully selected set of recruitment partners and are not looking to add to our PSL. We do not accept unsolicited CVs sent to the recruitment team or directly to a hiring manager. We will not be responsible for any fees related to unsolicited submissions.