Overview
The National Operations Manager (NOM) is a newly created, high-profile leadership role within the Environment Agency (EA). They will lead our National Operations Centre (NOC) and the nationwide incident response staff as they anticipate, assess, mitigate and respond to varied and complex incidents and risks, carrying out our statutory duties under the Civil Contingency Act 2004, adhering to Cabinet Office best practice.
We are fully committed to having an inclusive workforce to reflect the communities we serve.
Responsibilities
* Hold the responsibility for the Command, Control and Communications of our multi-disciplined incident response and the effective deployment of our mobile response assets. Translate strategic and tactical priorities into clear outcome-focused objectives and provide briefings for senior leaders, including Government and partners, to fulfil our public and environmental protective duties.
* Gather intelligence and develop situational awareness to provide the organisation with a deep understanding of threat, capability, strategy and political nuance. Direct investigative work, information analysis and intelligence development; oversee the production of intelligence products, technical papers and risk assessments tailored for diverse audiences (Executive Directors, partner organisations, Government/Ministers).
* Support the Executive Director of Operations with the management of operational risk, ensuring a comprehensive understanding of technical and political issues and cross-government coordination. Be a single point of contact for high security classification levels and be suitably vetted to represent the EA at COBR meetings.
* Support the evolution of National Operations Centre capabilities and embedding them in the business. Deliver senior Incident Management & Resilience portfolios of work as directed.
Team and Purpose
You’ll be part of a team of six NOMs, reporting to an accountable Deputy Director within the Incident Management & Resilience Directorate alongside 400 colleagues.
Our purpose is to:
* Plan for changing risk: Make the biggest impact by being ready for the greatest risks
* Collaborate to inspire action through partnership: People take action to reduce the impact of incidents
* Respond to the climate emergency: Deal effectively with frequent and complex incidents.
Experience / Skills Required
Essential Criteria
* Experience of incident management, leading/improving a fast paced operational delivery service, managing competing priorities, high user expectations, resource constraints.
* Analytical skills to evaluate data from various sources and to identify benefits/risks to make well considered judgements, decisions.
* Ability to communicate and influence effectively at all levels, translating strategic and tactical priorities into clear outcome-focused objectives; influence culture and team working expectations.
* Represent the function in internal/external forums, including meetings, committees, and panels.
* Practice inclusive leadership, role modelling values to drive a high-performing culture that delivers governance, assurance, risk management, productivity, and positive people outcomes.
* Experience of delivering successful change and continuous improvements; ability to work collaboratively with a range of stakeholders and build strong relationships.
Desirable Criteria
* Experience operating in confidential environments, handling sensitive intelligence.
Contact and Additional Information
Flexible hours are available through blended home/office working. Travel is required with occasional overnight stays, and attendance at our Bristol office. Shift working is required, including early/late/weekends/on-call.
How to Apply
Please provide the following:
* An anonymised CV containing your job history and key achievements – maximum 3 pages.
* A Personal Statement concisely explaining your motivation for applying for this role and evidence how you meet the Essential Criteria and competencies: Leads People/ Takes Decisions & Solves Problems/Influences & Persuades Others/ Focuses on Efficiencies/Innovation & Quality – maximum 2 pages.
We will hold a briefing call on 15/09/2025. Interviews are in person in Bristol week commencing 13/10/2025. Further details are in the Additional NOM Information Pack. Any questions contact IMX@environment-agency.gov.uk
Role-specific requirements
* Role-specific license requirements: Recognised professional tactical or strategic incident management command trained, such as JESIP Multi-Agency Gold Incident Command Management (MAGIC) or equivalent
* Role-specific professional membership requirements: Membership of a relevant professional institution, such as UK Resilience Academy, Emergency Planning College, CIWEM, ICE, Royal Geographical Society etc
Notes for applicants
If you are applying from the Civil Service please note that the Environment Agency is not a part of HM Civil Service and you would not be a Crown Servant in the event of being appointed. You may be eligible for continuous service if you currently work in local government or other bodies listed in the Redundancy Payments (Continuity of Employment in Local Government etc) (Modification) Order 1999. If unsure of status, contact your HR Team.
We are committed to diversity and inclusion and welcome flexible working patterns, including job share. Please include any information about preferred working arrangements in your application. We also offer a Guaranteed Interview Policy to support disabled applicants meeting the minimum criteria.
The Environment Agency is a Non-Departmental Public Body and uses Central Government frameworks for external recruitment. For information on becoming a supplier through the Crown Commercial Service, consult government guidance.
Seniority level
* Mid-Senior level
Employment type
* Full-time
Job function
* Management and Manufacturing
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