We Are DesignScene. We craft design-led events and experiential marketing campaigns for brands worldwide. This is an exciting opportunity to work with a talented global team on hugely creative and innovative projects. Our major international clients include Yahoo, Amazon, T-Mobile, Pinterest, and Apple, for whom we activate worldwide.
We are looking to strengthen our team with the addition of a HR Ops & Office Manager based in London to work across physical, hybrid and digital events and activations
Overview
What is the purpose of the job?
Reporting to the Director & Owner, you will play a crucial role in managing the day-to-day operations of the human resources department while also overseeing office management tasks. You will be responsible for ensuring that HR processes run smoothly, maintaining a positive work environment, and providing support to employees across various departments. This position requires strong organisational skills, attention to detail, and the ability to handle confidential information with discretion.
The Role
* Location: Clerkenwell, Central London, UK
* Employment Type: Permanent
* Salary: £35,000 - £40,000 per year plus bonus schemes
* Hybrid: Mondays & Fridays work from home + 18 additional days a year (after probation).
Key Responsibilities
HR Operations:
* Manage the end-to-end recruitment process, including job postings, resume screening, interview, and coordinating interviews with hiring managers
* Conduct new employee onboarding sessions, including orientation, document completion, IT & systems onboarding and introduction to company policies and procedures
* Maintain employee records and ensure that all documentation is accurate and up to date
* Identify training needs and development opportunities for the team. Research trainee programs. Administer employee benefits programs, including enrollment, changes, and inquiries
* Coordinate employee performance reviews and provide support to managers in the performance management process
* Handle employee relations matters, including conflict resolution, disciplinary actions, and grievances, in compliance with company policies and relevant employment laws
* Assist in the development and implementation of HR policies, procedures, and initiatives
* Develop key performance indicators (KPIs) and metrics to measure the effectiveness and efficiency of HR operations (turnover, time-off balances, etc).
* Keep policies and handbooks up to date and compliant, as well as advising senior management on legal and compliance matters
* Other HR Ops related responsibilities.
Office Management::
* Oversee the day-to-day operations of the office, including facilities management, vendor relations, and office supplies inventory
* Coordinate office maintenance and repairs, ensuring a safe and functional work environment
* Organise employee events, celebrations, and recognition programs to promote a positive workplace culture
* Supervise the appropriate and efficient use of the company's tech equipment, softwares and subscriptions
* Manage office budgets and expenses, tracking spending and identifying cost-saving opportunities
* Plan and organise company events, meetings, and gatherings, both in-person and virtual
* Supervise administrative staff and provide support and guidance as needed
* Implement and enforce office policies and procedures, including health and safety protocols
* Handle incoming inquiries and requests from employees, clients, and external partners
* Maintain office security by controlling access and implementing security measures as necessary
* Lead or assist in special projects and initiatives as assigned by senior management
Administrative Support:
* Manage incoming calls, emails, and correspondence, and direct inquiries to the appropriate personnel
* Provide administrative support to senior management, including calendar management, travel arrangements, and expense reporting
* Prepare reports, presentations, and other documents as needed
* Assist in the coordination of executive meetings and communications
Requirements
Qualifications
* Bachelor's degree in Human Resources, Business Administration, or related field
* Proven experience in HR operations and office management roles
* Excellent communication and interpersonal skills
* Ability to handle confidential information with discretion and integrity
* Proficiency in HRIS and Microsoft Office
* Strong organisational and multitasking abilities
* Attention to detail and accuracy in record-keeping and documentation
* Problem-solving skills and the ability to resolve conflicts effectively
* Proactive attitude and ability to work both independently and collaboratively in a fast-paced environment
Benefits
* Salary: £35,000 - £40,000 per year plus bonus schemes
* Hybrid: Mondays & Fridays work from home + 18 additional days a year (after probation).
* Bonus scheme based on individual & company performance
* Private healthcare