We have an excellent opportunity for a highly motivated and skilled Applications Support / Product Engineer to join our team in Aberdeen. In this role, you will deliver support and maintenance services for the product portfolio, covering both operations and project deliverables, ensuring applications are maintained in line with product roadmaps and business requirements. This is a hybrid role, requiring a minimum of 3 days onsite per week (3/2 pattern). Additionally, you will provide out-of-hours support on an occasional basis for scheduled maintenance and project activities via the on-call support rota.
What you’ll do
1. Provide level 1 and level 2 application support and maintenance services
2. Install, configure, support, maintain, and troubleshoot the application portfolio
3. Engage with 3rd party vendors for support and maintenance activities
4. Support Onshore and offshore business applications
5. Manage related hardware accessories and assets
6. Test solutions, patches, and maintenance activities before deployment
7. Work with third-party vendors to support services
8. Collaborate with IS functions for deploying solutions into production
9. Maintain system documentation and knowledge base articles
10. Handle events and demands within SLAs
11. Deploy and manage solutions based on business needs and product lifecycle
What to bring
1. Experience with Cloud Application services, M365, Azure, SQL, AD
2. Knowledge of database technologies like SQL Server and Oracle
3. Experience in application installation and configuration
4. Support and testing of applications
5. Strong documentation and process skills, capable of handling operational pressure
6. Ability to prioritize work and meet deadlines
7. Organizational skills to manage multiple issues and changing priorities
8. Good verbal and written communication skills
9. Experience supporting enterprise applications, preferably in the energy and utilities sector
What You’ll Get in Return
We offer a competitive salary and benefits, including:
* Company Pension Scheme
* Private Medical Insurance
* Group Income Protection Plan
* Group Life Assurance
* Cycle to Work Scheme
* Prosocial Events
* Electric Car Salary Sacrifice Scheme
We support training and development, funding self-study materials and exams, with incentives upon passing.
If you are enthusiastic, eager to learn, and seek a challenging, rewarding position with a forward-thinking organization, please send your CV to [emailprotected].
We welcome applications from disabled candidates and can provide adjustments during the assessment process.
Successful candidates will undergo background and right-to-work checks.
About us
prosource.it is a professional services provider in technology, with over 500 staff and contractors globally. We value teamwork, partnership, service excellence, and adaptability, and are committed to welcoming individuals who share our vision and values.
#J-18808-Ljbffr