Purpose of the Role:
As an integral part of the Operations team, you will lead and coordinate Air Source Heat Pump (ASHP) installations and related multi-measure projects. You’ll be the central point of contact for our ASHP division, managing key contracts, ensuring operational efficiency, and delivering high-quality customer outcomes. This is an office-based role, focused on ensuring project delivery meets business standards across performance, cost, and safety.
Key Responsibilities:
Project Coordination & Operations:
* Manage end-to-end stages of ASHP and multi-measure installations.
* Coordinate activities with installers, subcontractors, and internal departments.
* Oversee project scheduling, material delivery, and workforce alignment.
* Drive process improvements and cost efficiencies across projects.
* Support recruitment and development of a skilled and professional install team.
Customer Service & Relationship Management:
* Act as primary contact for project updates and issue resolution.
* Reduce and manage customer complaints effectively and professionally.
* Maintain excellent communication with clients, suppliers, and internal teams.
* Educate customers on ASHP systems and available solutions.
Reporting & Compliance:
* Produce regular project reports and KPI dashboards for senior management.
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