Massey Feeds is a PROGRESSIVE FAMILY business that CARES about its employees and customers. Our teams are PASSIONATE about the industry and the feed we produce. Farmers across the North of England TRUST us to manufacture high-quality animal feed to feed the animals that feed the nation.
Duties and Responsibilities Include
1. Answering phone calls from customers, suppliers, and sales representatives.
2. Serving customers at the front desk and processing payments.
3. Processing and amending sales orders received via email, phone, or in person.
4. Liaising with sales, transport, and production teams.
5. Order confirmations.
6. Invoicing and crediting customer accounts.
7. Dealing with customer queries and complaints.
8. Processing customer payments via cheque, card, and cash.
9. Performing general office administrative tasks.
Hours of work: Monday to Friday, 08:30 - 17:30.
Benefits
* Company pension
* Group Life Assurance Scheme
* Additional holidays based on years of service
* Optional Accident Insurance
* Cycle to work scheme
* Employee discount
* Free parking / On-site parking
Key Requirements
* GCSE or equivalent in Maths and English (preferred)
* Strong IT skills with experience in Microsoft Office
* Confident communicator with strong organisational and prioritisation skills
* Attention to detail and excellent team working skills
* Friendly and approachable in person and on the phone
* Proven experience in Customer Service
Massey Feeds is a progressive 5th generation family-owned business that is an integral part of the food chain, working in partnership with the local and national farming community.
Our trusted, respected, and reliable team of experts provides research-based animal nutrition knowledge, innovation, and flexibility to help the farming community add value and promote profitability on their farms.
By working together, we aim to manufacture and deliver top-quality feed efficiently, adhering to our Feed Assurance Scheme requirements. Our Customer Service team ensures you receive the feed you want, when you need it, in a polite and friendly manner.
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