Head of Customer Care
This is an amazing career opportunity for a renowned automotive market leader with an unrivaled reputation.
* £65k-£70k basic salary + 10% yearly bonus and excellent benefits
* Manchester office /home working hybrid
You'll play a strategic role leading the customer aftercare team and your key goal will be improving customer experience and retention.
Your key responsibilities:
* Managing high-stake issues with dealerships and end users (e.g. supply chain breakdowns, fleet management issues, vehicle malfunctions)
* Driving cost reduction across customer care processes
* Working closely with lenders and commercial decision-makers
* Leading, inspiring and motivating your team and delegating effectively
What you'll bring to the team:
* Deep knowledge of automotive industry and car dealerships
* Experience high up in a big dealership / car supermarket environment
* Ability to inspire a team of people
* Strong commercial knowledge within complaints and cost saving
* Confident in reporting results back to the business
How the role will benefit your career:
* High-impact role where your work directly supports company growth
* Collaborative environment working with top-tier tech, finance, and customer teams.
* Promotion culture where 80% of senior leaders have progressed through the business.
* Opportunity to grow within an industry leading business at the forefront of the automotive sector.
This Head of Customer Care role won't be around for long. Apply today!