SC Cleared User Researcher (Mid-Senior) - Central Government (Contract) Duration: ASAP start for an initial 6 months Rate: £540 per day (Inside IR35) Location: Remote working with occasional onsite attendance Clearance: UKSV SC (active)
We are seeking a mid-senior level SC Cleared User Researcher to support a UK Central Government department on a complex digital delivery programme. This Inside IR35 role requires an experienced researcher who can independently plan and deliver high-quality research while influencing product and service decisions.
The Role
You will lead and deliver user research across one or more services, ensuring user needs and insights are at the heart of decision-making. You will work closely with designers, product managers, policy teams, and engineers to shape services that meet real user needs and government standards.
Key responsibilities include:
Planning and delivering qualitative and quantitative user research across discovery, alpha, beta, and live
Selecting and applying appropriate research methods, including interviews, usability testing, surveys, and field research
Synthesising research findings into clear, actionable insights
Communicating evidence effectively to multidisciplinary teams and senior stakeholders
Advocating for user needs throughout the delivery lifecycle
Supporting design and product decisions through continuous research and testing
Ensuring research meets GDS standards and ethical guidelines
Contributing to service assessments and assurance activities
About You
Essential experience:
Active UKSV SC clearance
Proven experience operating as a User Researcher at mid-senior level
Experience delivering user research within UK Central Government or similarly regulated environments
Strong knowledge of GDS research standards and the Service Manual
Experience working within agile, multidisciplinary teams
Confidence engaging and influencing senior stakeholders
Comfortable working remotely with occasional onsite attendance
Nice to Have:
Experience mentoring junior researchers
Familiarity with accessibility research and inclusive research practices
Experience working closely with policy, operational, or frontline teams
Exposure to complex or high-risk service environments
Reasonable Adjustments:
Respect and equality are core values to us. We are proud of the diverse and inclusive community we have built, and we welcome applications from people of all backgrounds and perspectives. Our success is driven by our people, united by the spirit of partnership to deliver the best resourcing solutions for our clients.
If you need any help or adjustments during the recruitment process for any reason, please let us know when you apply or talk to the recruiters directly so we can support you.
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