We are looking for a highly motivated and detail-oriented Graduate E-commerce Operations Specialist to join our growing team. In this entry-level role, you will support our day-to-day e-commerce operations, assist in executing digital operation strategies, and collaborate with cross-functional teams to drive growth in the UK market. We are particularly interested in candidates with an engineering or STEM background who possess a strong understanding of Artificial Intelligence (AI). This is an excellent opportunity for a tech-savvy recent graduate to launch a career in global e-commerce, leveraging modern AI tools to innovate and streamline operations.
Key Responsibilities
* Daily Operations Support: Assist in managing end-to-end e-commerce operations, including product listing optimization, inventory monitoring, and order fulfillment tracking to ensure a seamless customer journey.
* AI Integration & Efficiency: Actively apply AI tools and technologies (e.g., ChatGPT, automated data tools, AI-generated content workflows) to streamline daily operations, enhance marketing copy, and improve overall team efficiency.
* Market Research & Execution: Help collect and analyze market trends and consumer behavior data specific to the UK market. Support the team in executing effective marketing and promotional campaigns to boost sales and brand visibility.
* Cross-Functional Collaboration: Work closely with marketing, customer service, and logistics teams to follow up on operational workflows and help improve overall efficiency.
* Data Monitoring & Optimization: Monitor website performance, user experience, and key metrics (such as traffic and conversion rates). Leverage basic data-driven insights and AI-assisted analysis to prepare routine reports and suggest online store improvements.
Qualifications & Skills
* Education: Bachelor’s or Master’s degree, preferably in Engineering, Computer Science, STEM, E-commerce, Data Analytics, Business Administration, or a related field.
* Work Authorization (Mandatory): Must currently hold a valid UK work permit that allows for full-time employment.
Experience & Knowledge:
* AI Proficiency: Strong understanding of current AI trends and hands-on experience or familiarity with AI tools (e.g., LLMs, prompt engineering, data automation) and how they can be applied to business and e-commerce.
* While extensive experience is not required, a strong understanding of UK local market dynamics, consumer preferences, and the e-commerce landscape is highly preferred.
* Prior internship experience or familiarity with e-commerce platforms (e.g., Amazon, eBay, Shopify) is a significant plus.
* Basic proficiency in analytical tools like Google Analytics, coupled with a strong willingness to learn data-driven decision-making.
Core Competencies:
* Fast learner with a logical, engineering-driven mindset, strong self-motivation, high execution power, and the ability to adapt to a fast-paced environment.
* Excellent communication and interpersonal skills. Professional fluency in both English and Chinese is highly advantageous for communicating effectively with cross-functional and global internal teams.