Overview
V-Recruit is recruiting an experienced Hire Desk Controller to start work in Sheffield as soon as possible. The role is permanent and full time. You will assist with the day-to‑day requirements of the construction equipment hire department and deal with customers and clients seeking rental solutions.
Duties to include
* Ensuring all enquiries to the hire team are dealt with appropriately
* Taking and processing orders for operated and non-operated plant hire
* Ensuring that all hire details and customer communications are recorded on the Syrinx system
* Taking orders from our Business Development Manager and customers and converting them to hire contracts
* Arranging bookings of equipment
* Taking breakdowns and arranging fitters to attend site
* Resolving all complaints
* Occasionally attending site and customer visits/meetings to improve customer relationships
* Scheduling delivery and collections for the transport vehicles
* Dealing with order number creation and purchase invoices coming into the plant division
Job Specifics
* Salaries between £25k and £32k, depending on experience. We will consider higher salaries for experienced plant managers.
* Working hours: Monday to Friday, 7.30am/8am until 5pm. Gates are closed at 5pm – no late working, and no weekends.
* Bonuses are available to reward hard work, great performance and dedication.
* Annual leave: 21 days plus statutory bank holidays.
Candidate Requirements
* Experience within the plant hire industry is preferred, but full training can be provided to the right candidate with relevant construction experience.
* Excellent communication and customer service skills with a clear telephone manner are essential.
* Ability to work under pressure in a very busy working environment.
* Strong organisational skills and ability to prioritise workload efficiently.
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