We are looking for a Contract and Compliance Officer to work as part of Sheffield City Council's Housing and Neighbourhood Service, within our Repairs Policy and Improvement Team.
This role will support the management of failed entry to properties to carry our cyclical electrical safety inspections. The role will require intensive work with Neighbourhood Management Teams and various support services across the city to ensure that this annual check is completed, and we comply with our Landlord responsibilities. After cases have been investigated the candidate will make judgements about if the Council need to proceed with legal action and regular liaison with our legal services team will be essential to ensure successful resolution for cases.
You will need to have:
1. Well-developed communication skills both face to face and over the telephone
2. High levels of empathy and passion for delivering a high level of customer service, you will often be dealing with customers in their own homes. On occasion you may need to explain matters that they are not in agreement with.
3. Able to work on own initiative, plan and prioritise own workload and deliver to tight deadlines
4. Ability to produce high quality performance management data using excel and our internal systems
5. Ability to quickly develop positive relationships with customers and colleagues and work collaboratively with internal and external stakeholders
6. Good judgement and decision-making skills, recognising when matters need escalating to a Team Manager.
7. You will need to contribute to the planning and organising of your own workload.
8. The ideal candidate will have excellent IT Skills and be a proficient user of Microsoft excel.
9. A positive can-do attitude to bring to the job
The job holder will be expected to use their own vehicle to travel to conduct site visits. A mileage allowance is payable.
The job is full time (37 hours) and will be temporary for 12 months from appointment to the post. The post is based at Solpro Business Park, Attercliffe, Sheffield but there will also be an expectation to work remotely at home. The role will be a hybrid role working some time out visiting (60%) and the remainder of the time working in the office or remotely at home.
Internal candidates will require permission from their current line manager before applying for this role.
We expect to shortlist for the post on 22nd August and carry out interviews on 4th and 5th September 2025.
For informal enquires about the role please contact Russ Foster on 0114 4742222 or Lewis Naylor 0114 4742274.
We are investing in our workforce and are promoting opportunities to our under-represented groups. We value equality, diversity and inclusion and are focused on increasing the diversity of our workforce, particularly the number of Black, Asian, Minority Ethnic, Disabled and LGBTQ+ people, so that our teams reflect the communities in the city we serve. We are also supporting staff with unpaid caring responsibilities to work flexibly.