The role leads the Customer Experience Team on shift and helps to ensure that the Visitor Experience is First Class and is reflective of the company's vision and values. As Duty Manager you will have overall responsibility for all building activities and will lead from the front in the event of an unexpected situation.
Our ideal candidate will have strong customer service skills, be able to maintain a calm and professional manner when under pressure, and confident in managing large groups. They must also be familiar with cash handling and reconciliation. A First Aid at Work qualification is required or must be obtained upon hiring.
Key personal attributes include a positive attitude, flexibility, reliability, and a commitment to excellence. Strong communication, teamwork, and decision-making skills are essential, along with high standards of appearance and punctuality. Candidates must be willing to work evenings and weekends, but the role will be fully flexible.
If this could be you, we'd love to hear from you.
For further details about the role, The Rep visit our website https://www.birmingham-
Please apply direct via the application portal on the Rep website. We do not accept applications direct from Indeed.
Working with us you would be able to access the following benefits
* 25 days plus bank holidays annual leave (pro rata)
* A day off for your birthday
* Free-to-use employee assistance service and 24/7 virtual GP service
* Staff ticket discount (when available)
* Staff discount in The Rep food and drink outlets (when available)
* 25% Season Ticket discount on parking at Q-Parks
* £5 day rates at Utilita Arena North and South Car Parks
* We actively encourage all staff to see shows as believe that being part of The Rep product enhances everyone's experience as an employee and ambassador. To ensure everyone has a chance to attend shows every staff member is invited to attend press night for all The Rep's own productions along with further complimentary tickets where possible as well as competitive discounts throughout the year.
If you have any questions, reach out to us at -
It's important to us that The Rep reflects the communities we serve and therefore we particularly welcome applicants from the global majority and D/deaf & disabled communities as these groups are not as well represented as we want them to be.
The Rep is committed to safeguarding and promoting the welfare of children, young people, and adults at risk. As part of our safer recruitment practices, the suitability of all prospective employees and volunteers is thoroughly assessed.
Pay: £15,080.00 per year
Benefits:
* Company events
* Discounted or free food
* Employee discount
* Health & wellbeing programme
Work Location: In person