CUSTOMER ACTIVITY ASSISTANT (OUTDOOR INSTRUCTOR)
JOB INFORMATION
Hours: Minimum 16 hours per 4 weeks - part time/weekend and holiday availability essential
Contract: Fixed Term
Pay: £13.45 per hour (after training for 18+)
Holiday: 28 days per annum, calculated pro-rata
WHAT YOU'LL BE DOING (FULL (AND FUN!) TRAINING PROVIDED)
- Customer Experience
- Welcome customers and provide customer WOW whilst you prepare them to take part in their activity
- Deliver the adventure, ensuring an amazing customer experience
- Host schools and education groups, helping children to take new adventures and overcome their fears
- Do everything within reason to minimise customer complaints and maximise satisfaction
- Health & Safety
- Fit, remove and inspect harnesses and protective equipment
- Demonstrate and ensure the safe system of activities at all times
- Instruct and brief customers on safety procedures and the safe way of experiencing activities – evaluate participant competence to continue beyond the briefing stage
- Monitor and patrol the course; ensure all participants are safely conducting themselves and assist participants where necessary, carry out emergency drills in accordance with company directives and training, and ensure all landing sites are maintained to the correct standard
- Admin/Maintenance
- Help with local marketing as required by the Site Manager/Deputy Manager
- Carry out course checks and record/report findings
- Caring for equipment and facilities
WHAT YOU'LL NEED
- A ‘customer comes first’ attitude with drive and enthusiasm to achieve customer WOW
- Safety conscious frame of mind, with a professional outlook
- Able to work under own initiative without supervision – there’s always someone around to help if you do need support
- Excellent interpersonal and communication skills
- High standard of personal hygiene and appearance
- Enthusiastic team player who is able to work with other colleagues in a dynamic working environment
- A cheerful disposition, even when under pressure
- Must like working outdoors and have a good head for heights
- Must be able to demonstrate attention to detail and ability to diligently follow procedures
- To be able to get to site – which may mean having your own transport as some of our sites are remote without public transport links
- Able to perform all physical duties (with reasonable adjustments where required)
AMAZING BENEFITS
- Real Living Wage once trained for 18+
- Mountain Equipment Go Ape branded uniform supplied during your employment
- Training Package – we offer an extremely comprehensive online and practical training package to ensure you succeed in your role – you’ll gain lots of useful transferable skills including Health & Safety, operations, customer service and communication skills
- Expeditions & Naturally Powered Days – we arrange multiple subsidised adventure trips each year such as caving, hiking, cycling, kayaking and climbing. Join the fun closer to home in the UK or on one of our further flung Moroccan trips mountain climbing
- Co‑Owner Council – you’ll have a voice through our Co‑Owner council, our council is formed of 20 representatives from across the business. They work on projects such as pay, benefits, environment & social initiatives and charity
- Flexible Working Hours and Contracts – a wide range of contracted hours are available. Weekend and bank holiday are standard working days. Fixed term contracts will ordinarily end in early September
- Give As You Earn – do the right thing – donate to charity direct from salary whilst saving on tax and national insurance
- Employee help line – free confidential advice – Family, Health, Life, Money, Work
- Free Go Ape! – Immediate family, plus one go free – everyone else 20% off
- Pension Scheme – employer's contributions matched to 3%
- Go Ape Foundation
- Volunteering Days – you’ll have the opportunity to apply for paid time off to volunteer on local social and environmental community projects
Diversity, equity and inclusion matters at Go Ape. We have a working environment where we value and respect every individual's unique contribution, enabling all of our co‑owners to thrive and achieve their full potential.
We will consider reasonable adjustments for all our roles.
Please note that all offers are subject to acceptable Right to Work documents being provided.
