Role Overview:
As a Junior Customer Service Representative, you will be the first point of contact for clients and customers, ensuring a positive experience while supporting the marketing team. This role is ideal for someone enthusiastic about customer engagement and interested in gaining hands-on experience in a marketing environment.
Key Responsibilities:
* Handle inbound and outbound customer communications via phone, email, and online channels.
* Respond to client queries promptly and professionally.
* Assist in resolving customer complaints and providing appropriate solutions.
* Maintain accurate records of customer interactions and feedback.
* Support the marketing team by providing insights from customer interactions.
* Help coordinate and schedule client appointments or campaigns.
Requirements:
* Excellent communication and interpersonal skills.
* Friendly, approachable, and customer-focused.
* Strong organisational and multitasking abilities.
* Basic knowledge of marketing or willingness to learn.
* Ability to work effectively in a fast-paced team environment.
What We Offer:
* Hands-on experience in customer service within a marketing company.
* Training and development opportunities.
* Supportive and collaborative work environment.
If you're enthusiastic, ambitious, and ready to gain valuable on-site experience in customer service and marketing, apply today with your CV
Job Type: Full-time
Pay: From £30,000.00 per year
Benefits:
* Additional leave
* Bereavement leave
* Company events
* Employee mentoring programme
* Enhanced maternity leave
* Enhanced paternity leave
* Free parking
* On-site parking
* Sabbatical
* Sick pay
Work Location: In person