Job Description
Posted Tuesday 21 April 2026 at 00:00
Seal Bay Resort in Selsey is one of the UK's leading holiday parks! Located on the seafront of the South Coast, we offer a friendly working environment, great team culture, and the opportunity to build a rewarding career in hospitality and leisure. Apply today and join our fantastic team!
Key Responsibilities:
* Role model the company values and behaviours at all times: Hospitality, Passion, Trustworthiness, Excellence, Stewardship, Kindness
* Support the coordination of aftersales services, including repairs, maintenance, and warranty work.
* Provide timely updates to owners and assist with proactive follow-ups on outstanding jobs.
* Maintain accurate owner records, ensuring all communications and documentation are logged in the Elite system.
* Assist with the allocation and tracking of payments and invoices.
* Handle owner enquiries via phone, email, and in person, ensuring a professional and helpful response.
* Support the resolution of issues and complaints, escalating where appropriate.
* Liaise with internal teams (Sales, Maintenance, Planning, Owners Reception) and external contractors as required.
* Assist with preparing caravans for sale alongside the Sales team and Engineers.
* Maintain organised databases and records of all aftersales interactions.
* Support pre-handover administration and work request processes.
* Provide reception cover and assist with general enquiries when required.
* Assist with reporting and administrative tasks for the Aftersales Administration Manager.
* Promote sustainable working practices in line with company objectives.
Experience/Skills Required:
* A passion for people and the desire to offer exceptional customer service
* Excellent communication and interpersonal skills, empathetic attitude
* Problem-solving skills and attention to detail
* Strong administrative and organisational skills
* Flexibility, adaptability and patience
* A positive attitude of ‘Nothing is too much trouble’
Perks and benefits you can expect when you work at Seal Bay Resort:
* 25% off food & drink across the resort
* Generous friends and family holiday discounts
* Free use of our swimming pools
* Free gym membership
* Epic team parties & socials
* Great incentives and rewards
* An amazing team community – friendly, supportive and fun
* Enjoy our LIVE entertainment – including wrestling, pantos, top bands and headline acts
* Employee discounts across the resort
* Health & wellbeing programme to support you on and off the job
* Referral programme – bring your friends and get rewardedAnd many more...
As a Disability Level 2 Confident Employer we welcome applications from people of all abilities, including those living with visible and non-visible disabilities. We are committed to creating an inclusive workplace and will work with you to accommodate your needs throughout the recruitment process and on the job.
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