The role of Service Engineer is a highly technical position that requires strong customer service skills, patience, attention to detail and superior problem solving skills. The ability to build up a strong rapport with customers, agents and fellow colleagues. Ensure high quality customer support.
Key Responsibilities
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Provide on-site Service, Calibration, installation and commissioning of equipment
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Perform hands-on on-site troubleshooting, service and repairs.
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Perform in-house calibrations and repairs when necessary.
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Provide high level support to external customers at their location.
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Provide on-site training to customers.
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Interface with cross functional work teams such as applications, customer support/services/sales and marketing.
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Develop and create service documentation when needed.
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Timely and professionally handle field service calls and issues arising from the field service visits.
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Timely complete and submit all required maintenance reports and calibration certificates.
Accountability
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Be a supportive and approachable member of the customer service team promoting openness and honesty.
Required Skills, Knowledge and Expertise
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HNC/HND or higher in Mechanical Engineering or similar.
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Working knowledge and ability to test and troubleshoot electrical circuits.
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Experience in the service and calibration of measuring equipment. Ideally CMM’s, Shadow graphs, height gauges and vision systems.
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Highly motivated to deliver the best possible service to customers.
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Sets high personal standards for self, assuming responsibility and accountability for successfully completing assignments or tasks
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Strong verbal and written communicator to report into management level
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Able to manage several tasks simultaneously, works well under pressure and handles stress appropriately
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Working knowledge of MS office products
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Knowledge of PC architecture, hardware and software.
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Can demonstrate ability to work flexible hours and adapt to changing work schedules, including spending considerable time away from home
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Full valid passport with no travel restrictions
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Full valid UK driving license