Are you an organised, proactive team player with a passion for providing excellent customer service?
Were looking for a Sales Support role to join our busy sales operations team and help ensure a seamless order-to-delivery experience for our B2B customers.
Key Responsibilities:
* Process incoming B2B sales orders via phone, email, and online systems
* Communicate order confirmations, delivery updates, and lead times to customers
* Coordinate with the warehouse, logistics, and sales teams to ensure timely and accurate order fulfilment
* Handle customer returns and follow the returns process efficiently
* Maintain up-to-date knowledge of pricing, product availability, and delivery options
* Provide administrative support to Account Managers, including order follow-ups and customer queries
* Keep internal systems and records accurate and current
* Contribute to a positive team environment within our 6-person support team
What Were Looking For:
1. Previous experience in a sales support, order processing, or customer service role (ideally B2B)
2. Strong communication skills both written and verbal
3. Good working knowledge of Microsoft Office and CRM/order processing systems
4. High attention to detail and a proactive approach to problem-solving
5. A team-focused mindset with the ability to work cross-functionally