Digital support services team leader

About The Role

EKC Group is looking for an experienced and proactive Digital Support Services Team Leader to play a key role in shaping and supporting our digital infrastructure. This is an excellent opportunity for a forward‑thinking ICT professional who is passionate about delivering high‑quality digital services and leading continuous improvement across a dynamic educational environment.

In this position you will

• oversee the day‑to‑day maintenance and performance of the Group’s ICT services
• ensure reliable and effective technology support across the organisation
• work closely with the Group Head and Director
• contribute to the development and implementation of EKC Group’s ICT strategy, helping to drive innovation, enhance digital services, and support the achievement of our wider organisational goals

What will you be doing?

• Act as the incident lead for major tickets
• Line‑manage a team
• Assist with project management of new IT requirements across the EKC Group
• Act as the initial escalation point for first‑ and second‑line support issues
• Assist triaging tickets in the ITSM system when required
• Assist in staff device replacement across the Group

Benefits

Check out our benefits when working for the East Kent Colleges Group.

Contact

If you have any questions, please email jobs@ekcgroup.ac.uk.

About Us

East Kent Colleges Group is an equal opportunities employer and welcomes applications from all members of our communities. We are particularly keen to increase the diversity of our staff body and encourage applications from candidates where there is underrepresentation in our workforce.

We are proud to hold the Positive About Disability Award and are Disability Confident Employer. This confirms our commitment to interviewing all applicants who declare that they have a disability and who meet the essential criteria outlined in the person specification. We will explore any reasonable adjustments to a role due to a health need or disability.

We have a commitment to Care Leavers (Care Covenant Pledge) and to current or previous Armed Forces personnel (Armed Forces Covenant Pledge) with a commitment to interview applicants who meet the positions essential criteria and who have declared this on their application.

We welcome applications from anyone wishing to work flexibly and those considering a return to work from a career break.

We do not engage with agencies for permanent staff and have an in‑house recruitment team.