Overview
Head of Services at CBRE Global Workplace Solutions (GWS). Location: UK. Reporting to: Workplace Experience Director.
Job Purpose
The head of services role is a senior subject matter expert for cleaning and associated services and is responsible for providing specialised knowledge and expertise for all cleaning operations and solutions with a focus on driving efficient, compliant and best in class service provision while upskilling our people.
Responsibilities
* Subject Matter Expert: Serve as a subject matter expert in cleaning protocols, providing guidance and expertise to internal stakeholders both in sales and operational roles
* Protocol Development: Develop and implement effective cleaning protocols to ensure high-quality service delivery from our supply chain and ensuring best in market delivery solutions
* Master Class Delivery: Design and deliver master class style training modules to educate internal stakeholders on best practices in cleaning and related technologies
* Supplier Relationship Management: Build and maintain strong relationships with suppliers to ensure seamless service delivery and optimal pricing for CBRE clients
* Client-Based Team Collaboration: Collaborate closely with client-based teams to understand their needs and develop tailored cleaning solutions.
* On-Demand Cleaning Solutions: Develop and implement on-demand cleaning solutions leveraging where applicable AI, robotics, and other technologies to drive efficiency and innovation
* Client Tender and Presentation: Deliver high-impact client tender and presentation, effectively communicating the value proposition and solution to clients, and support securing new business and growing existing relationships.
* Primary Point of Contact: Serve as the primary point of contact for all cleaning-related matters within the division, providing expert guidance and support. Accurately track and report time spent support for other divisions activities, ensuring timely charging for services rendered.
Experience & Qualifications
* Proven track record within integrated facilities management model
* Provide support and guidance on sub services such as Pest and Landscaping and washroom services.
* Minimum of 8 years of experience in the cleaning industry with 5 in a senior role
* In-depth knowledge of cleaning best practices and regulations
* Strong leadership and communication skills
* BICs LTP Train the Trainer (Desired)
* Strong Presentation Skills for client tender and conference presentations
* Proficiency in using Microsoft software and AI support tech, Co Pilot, Ellis AI
* Member of BICS (Desired)
* Business process mapping, improvement and testing
* Business, data and system analysis and management
Working Requirements
* Ability to work flexible hours, including evenings, travel, and overnight stays, while effectively managing time to maintain work-life balance.
* Willingness to travel to various sites as required across UK
Seniority level
* Director
Employment type
* Full-time
Job function
* Management
#J-18808-Ljbffr