Services Manager | Specialist Healthcare ProviderLocation: Leicester City CentreSalary: £35,000 – £38,000 (Up to £40,000 for exceptional experience)Contract: Permanent | Full-Time ( Hours Per Week)Shift Pattern: Mon–Fri 07:45 – 16:30 (Thursday Half-Day: 07:45 – 12:15)
The OpportunityAre you a resilient, values-driven leader with a background in healthcare operations? We are representing an "Outstanding" rated Social Enterprise in Leicester seeking a Services Manager to lead their frontline team. They specialise in providing high-quality primary care to vulnerable populations, including those experiencing homelessness. We are looking for a leader who can balance "thick-skinned" resilience with a "big-hearted" approach to patient care.
The RoleAs the Patient Services Manager, you will be the operational heartbeat of the practice. You will ensure that the core values ofpassion, Respect, Quality, Efficiency, and Partnership are reflected in every interaction.
Key Responsibilities:
1. Line Management: Provide substantial leadership to the reception and administrative teams, ensuring high standards of performance and staff well-being.
2. Conflict &plaint Resolution: Serve as the primary point of escalation forplex patient queries and formalplaints. You must befortable managing demanding situations and de-escalating conflict with professionalism and empathy.
3. Operational Flow: Overlook the daily clinical schedule and front-of-house operations to ensure maximum efficiency and patient access.
4. Stakeholder Partnership: Work closely with the clinical leadership team to ensure the service meets the unique needs of its diverse patient group.
What You’ll Need
5. Substantial Management Experience: Proven experience in line-managing teams, ideally within a GP practice, hospital, or primary care setting.
6. Emotional Intelligence & Resilience: The ability to remain calm and objective when dealing with vulnerable patients and challenging behaviours.
7. Strongmunication: A natural diplomat who can turn aplaint into a positive service improvement.
8. Values-Alignment: A genuinemitment to inclusive healthcare and a non-judgmental approach to service delivery.
Why Apply?
9. Work-Life Balance: Enjoy a unique week that includes a guaranteed half-day every Thursday (finishing at 12:15 PM).
10. High Impact: Join a mission-driven organisation where your work directly affects the lives of those most in need in the localmunity.
11. Stability: A permanent role within a highly respected and stable healthcare partnership.