Details Reference number 349263 Salary £40,025 Leeds: £40,025 London: £44,043 A Civil Service Pension with an average employer contribution of 27% GBP Job grade Senior Executive Officer Contract type Permanent Loan Secondment Length of employment 12 months Business area DHSC - Group Operations Type of role Communications / Marketing Customer Insight Digital Working pattern Flexible working, Full-time, Job share, Part-time Number of jobs available 1 Contents Location About the job Benefits Things you need to know Apply and further information Location Leeds, London About the job Job summary In DHSC, we are proud of our purpose to enable everyone to live more independent, healthier lives for longer. To achieve this, and create a great place to work, we have 4 values: we are inclusive we constantly improve we challenge we are agile If this sounds like an environment youd like to work in, wed love to hear from you. The Communications Directorate at DHSC leads the conversation about health and care by engaging people through innovative communications, supporting improvements to the health of the nation and the running of the NHS. We use digital channels to inform the public about our work which is a key part of our communications approach. The Digital Content and Platforms team's mission is to put the user at the heart of our work delivering consultations, content for GOV.UK and online platforms to meet the needs of our users. You will be supported to develop your career as part of a friendly, welcoming team where learning, development and wellbeing are integral parts of the offer. The Department of Health and Social Care celebrates diversity and the value it brings in creating a fair and inclusive environment, where everyone can achieve their potential. Once you become a member of our team, we are not only interested in what you can bring to communications, but also our culture and values, including commitments to staff health and wellbeing, and our Diversity & Inclusion working group. We are looking for a Senior Digital Experience Manager to join the Digital Content and Platforms team. We work clearly to engage people in the development of the department's policies. Working in partnership with the head of the team and digital product development officer, the successful candidate will be at the forefront of our innovative work to open up the departments consultations to a wider audience and make them as accessible as possible. Alongside the team, you will be responsible for planning and delivering our consultation work, ensuring user focus and supporting evaluation. You will also be the analytics lead for the team, using platforms such as Google Analytics to help us understand more about the reach and impact of our products. You will also work alongside the GOV.UK Content Delivery Manager to support delivery of GOV.UK's responsibilities to ensure our content is user-focused, accessible and consistently meets publishing standards. The main responsibilities are: working collaboratively with policy teams and other digital colleagues to establish objectives and target audiences for consultations building surveys and managing the consultation process to ensure we engage our target audiences, setting targets and adapting approaches based on results maintaining a forward plan of consultation work and development of a strategy to support them maintaining an evaluation dashboard to monitor engagement and improve our consultation approach acting as an advocate for user needs and providing training on consultation best practice using Google Analytics to support teams across the department in content evaluation Person specification We need someone who: has experience of building and evaluating surveys has demonstrable experience of engaging with different audiences online via consultations or similar research methods has experience of working with data and planning work based on results is confident managing their own projects as well as working collaboratively with a wide range of colleagues and stakeholders has excellent writing and editorial skills, ensuring content is accessible and in plain English is organised and can manage multiple deadlines understands how to gather user needs and the importance of putting the user first can translate complex ideas into clear and simple writing can work with suppliers to improve our digital tools has experience of content design (knowledge of GOV.UK desirable) Behaviours We'll assess you against these behaviours during the selection process: Communicating and Influencing Changing and Improving Developing Self and Others Managing a Quality Service Technical skills We'll assess you against these technical skills during the selection process: Government Communication Service: Competency 1 - Insight Benefits Alongside your salary of £40,025, Department of Health and Social Care contributes £10,807 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides. Learning and development tailored to your role An environment with flexible working options A culture encouraging inclusion and diversity A Civil Service pension with an average employer contribution of 27% Things you need to know Selection process details This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours, Experience and Technical skills. Sift date: expected TBC Interview date: expected TBC Interview location: The interview will take place virtually via Microsoft Teams. Further details will be released to candidates who are successful at sift. The available interview slots will be released with the sift scores. As part of the application process you will be asked to complete a CV and Statement of Suitability (750 word max). Please use your CV to set out your career history, highlighting specific responsibilities and achievements that are relevant for this role. These can be found in the key skills and experience required for the role section of the advert. Please use your Statement of Suitability (in no more than 750 words) to outline how you meet the key skills and experience required for the role as set out in the job advert. Further details around what this will entail are listed on the application form. At interview candidates will be assessed on Behaviours and Technical skills. To find out more about working in the department please visit our page on the Civil Service Careers Website here and to find out more information on how to apply visit the Civil Service Careers Website here Please be aware that some travel may be required across the DHSC estate. Please note that applicants will require BPSS clearance. Further Information A reserve list may be held for a period of 12 months from which further appointments can be made. Any move to DHSC from another employer will mean you can no longer access childcare vouchers. This includes moves between government departments. You may however be eligible for other government schemes, including Tax Free Childcare. Determine your eligibility at https://www.childcarechoices.gov.uk If successful and transferring from another Government Department a criminal record check may be carried out. In order to process applications without delay, we will be sending a Criminal Record Check to Disclosure and Barring Service on your behalf. However, we recognise in exceptional circumstances some candidates will want to send their completed forms direct. If you will be doing this, please advise Government Recruitment Service of your intention by emailing Pre-EmploymentChecks.grscabinetoffice.gov.uk stating the job reference number in the subject heading. New entrants are expected to join on the minimum of the pay band. Applicants who are successful at interview will be, as part of pre-employment screening, subject to a check on the Internal Fraud Database (IFD). This check will provide information about employees who have been dismissed for fraud or dishonesty offences. This check also applies to employees who resign or otherwise leave before being dismissed for fraud or dishonesty had their employment continued. Any applicants details held on the IFD will be refused employment. A candidate is not eligible to apply for a role within the Civil Service if the application is made within a 5 year period following a dismissal for carrying out internal fraud against government. If you are experiencing accessibility problems with any attachments on this advert, please contact the email address in the 'Contact point for applicants' section. Applicants who wish to work an alternative pattern are welcome to apply however your preferred working pattern may not be available and you should discuss this with the vacancy holder before applying. This role is being advertised on a permanent basis. If preferable, Loan or Secondment options will also be available for existing Civil Servants (Loan) and applicants from accredited NDPBs (Secondment). Prior agreement to be released on a loan basis must be obtained before commencing the application process. In the case of Civil Servants, the terms of the loan will be agreed between the home and host department and the Civil Servant. This includes grade on return. Terms and Conditions Candidates should note that DHSCs Terms and Conditions of employment changed from 1 October 2013. It is the candidates responsibility to ensure they are aware of the terms and conditions they will adopt should they be successful. New Entrants to the Civil Service New entrants appointed in grades AA to G6 will receive DHSCs modernised terms and conditions: Annual Leave: 25 days on entry rising by one day for each completed year of service to a maximum of 30 days and pro-rata for part-time staff Privilege Leave: 1 day - for the Kings birthday Hours of Work: 37 hours (net) per week for full time staff in all geographical locations, including London and pro rata for part-time staff Occupational Sick Pay (OSP): one month full pay/one month half pay on entry, rising by one month for each completed year of service to a maximum of five months full pay and five months half pay Mobility: Mobility clause in contracts allow staff to be mobile across the Civil Service Probation: 6 month probation period Existing Civil Service staff transferring from another Government department, on either level transfer or promotion All staff moving to DHSC will transfer onto DHSCs modernised terms and conditions (as outlined above). Existing DHSC staff, appointed on either level transfer or promotion If DHSCs modernised terms and conditions are already held, the employee will retain those terms and conditions. If DHSCs pre-modernised terms and conditions are held, the employee will transfer onto DHSCs modernised terms and conditions (as outlined above). Feedback will only be provided if you attend an interview or assessment. Security Successful candidates must undergo a criminal record check. People working with government assets must complete baseline personnel security standard (opens in new window) checks. Nationality requirements This job is broadly open to the following groups: UK nationals nationals of the Republic of Ireland nationals of Commonwealth countries who have the right to work in the UK nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window) nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS) individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020 Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service