Job Title: Customer Service Operator
Location: Stanford-Le-Hope
Annual Salary: Up to £33,
Working Pattern: Full Time
Contract Type: Permanent
Working Hours: Monday to Friday - shifts between 7.30am and 6pm
Key Responsibilities:
1. Monitor job timelines, coordinating with operators to ensure timely deliveries and addressing any potential issues promptly.
2. Communicate with third-party hauliers to ensure the smooth execution of transportation tasks.
3. Update ATA (Actual Time of Arrival) records accurately and promptly for drivers.
4. Collaborate with planners to identify and resolve any major operational challenges.
5. Keep the CS mailbox and teams constantly updated throughout the day.
6. Conduct regular checks on job adherence to schedules, taking immediate action for any pending or delayed tasks.
7. Coordinate with the traffic department for potential recovery options in case of tight schedules or delays.
8. Verify and communicate the need for Proof of Delivery (POD) with drivers and shipping lines.
9. Continuously monitor job timeliness and address any issues in real-time.
10. Perform export and vessel checks, updating vessel ETA records for split exports.
11. Maintain prompt and effective communication with customers, resolving inquiries and providing updates.
12. Collaborate with planners to re book any failed or pending jobs and re-use requests.
13. Ensure screen maintenance accuracy, meticulously indicating any additional costs, or wasted jobs.
If you are a highly organised individual with excellent communication and problem-solving skills, we invite you to join our client's vibrant team as a Customer Service Operator. In return for your dedication and commitment, you will receive a competitive salary and the opportunity to grow within a supportive and dynamic work environment.
Don't miss this exciting opportunity to be part of a company that values teamwork, customer satisfaction, and career development. Apply now by submitting your CV!
Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.