Location:Edinburgh
Do not wait to apply after reading this description a high application volume is expected for this opportunity.
Life on the team
As a Inside Sales/Customer Executive, youll play a key role in shaping the customer experience and acting as a trusted point of contact for our major clients in Private Sector. Working closely with the Account Manager, you will manage all topics related to our Technology Sourcing portfolio: quotations, customer queries, deployment schedules, customer catalogue, etc.
Youll be at the heart of customer operations connecting sales, logistics, purchasing, experts and service teams to ensure we deliver smooth, efficient, and high quality service at every step. Through close collaboration and proactive support, youll help put the customer at the centre of decision making while supporting profitable sales growth.
This role offers strong exposure to complex customer environments, cross functional collaboration, and the opportunity to develop your commercial and customer management skills within a fast paced, international organisation.
What youll do
* Act as the main contact for customers, vendors/suppliers, and internal teams for customer related topics
* Own the end-to-end customer experience and work closely with internal teams to deliver excellent service
* Manage customer deployment schedules and issue call off instructions
* Oversee and optimise customer stock in collaboration with Purchasing and Logistics teams
* Make pricing and margin decisions in line with the pricing strategy and commercial objectives
* Coordinate the quotation and order management process
* Ensure delivery to customer SLAs
* Co-ordinate the resolution of customer/account queries promptly
* Suggest and implement improvement actions
* Identifiy and participate in process-optimisation initiatives to support efficiency and customer satisfaction
What youll need
* 2+ years of experience in an internal sales xsngvjr department, dealing with large or medium sized customers
* Commercial or commercial technical training
* Commercial awareness, ability to make margin decisions and quotations
* Ability to work effectively in a fast paced environment
* Organisational skills, reliability, and strong sense of responsibility
* Excellent communication and relationship building skills
* Ability to articulate customer needs and deliver consistent, high quality service
* Collaborative mindset with a willingness to share knowledge and contribute to team success
* Experience or strong interest in tech industry