Responsibilities
* The role provider will have responsibility for the organisation of anticoagulation clinics and the day‑to‑day smooth running of the service, receiving referrals and dealing with complex anticoagulation queries.
* Work face to face with service users, acting as the initial contact point and representing the Anticoagulation Team to users and stakeholders.
* Under the leadership of the Thrombosis and Anticoagulation Administration Manager, use independent judgement to determine when advice from senior colleagues is required.
* Follow all department protocols in dealings with colleagues and clients, contributing to and implementing changes when required.
* Raise concerns and escalation appropriately where unsatisfactory practice is identified.
* Work autonomously and in conjunction with the administrative team, clinical nurse specialists, Consultants and internal/external stakeholders, acting as a point of contact for patients/carers and dealing with enquiries from service users and other stakeholders.
* Attend and run point‑of‑care clinics for patients.
* Liaise between laboratory staff and service users in a polite and helpful manner.
* Attend meetings, including multi‑disciplinary meetings, ensuring effective communication and dissemination of relevant information.
* Provide anticoagulation referral reviews, add referrals onto DAWN database and CAREFLOW, and book clinic appointments.
* Identify and problem‑solve ongoing service issues and report to the Admin Manager.
* Close working with the Admin Manager to ensure constantly updated system reviews, patient management and best practice.
* Answer the telephone line, including managing the answer‑phone system, dealing with complex anticoagulation queries, and rebooking appointments as appropriate; pass on advice provided by the Clinical Nurse Specialist when required.
* Use the 4s DAWN Anticoagulation Dosing System to enter patient data accurately and promptly.
* Upload relevant documentation into DAWN, contributing to the development of a paperless environment.
* Perform quality control testing (NEQAS) for CoaguChek equipment as required.
* Act as a point of contact for patients, carers and telephone callers.
* Provide and receive complex and sensitive information such as personal medical information.
* Deal with enquiries from users, patients and other staff in a polite and helpful manner, seeking scientific staff advice where required.
* Work as part of a team and liaise with Medical Laboratory Assistants, Biomedical Scientists within the Haematology and Pathology Departments.
* Work alongside Trust colleagues to contribute to the Trust vision “We Care” and to contribute fully towards UHSussex NHS Trust corporate objectives, divisional and departmental delivery plans; demonstrate respect, dignity and privacy of all staff and patients and act with kindness and courtesy.
* Attend regular staff meetings, including multi‑disciplinary meetings, to ensure effective communication and dissemination of relevant information.
* Identify and problem‑solve ongoing service issues and report to the Administration Manager and/or Clinical Nurse Specialists as appropriate.
* Liaise closely with the Administration Manager, Service Lead and Clinical Nurse Specialist team, highlighting any issues in a timely manner.
* Ensure all clinical responsibilities are conducted according to Trust policies and guidelines regarding infection control and prevention.
* Contribute to provision of a safe and therapeutic environment for all staff, patients, relatives, friends and hospital visitors.
* Book patient clinic appointments using CAREFLOW.
* Adapt own practice in line with changes and developments of the service.
* Contribute as a team member, working a team to ensure the safe and smooth delivery for our patients, colleagues and service as a whole.
* Ability to work autonomously where required, problem‑solve and manage different areas of mixed workloads.
* Friendly and approachable to colleagues, patients, internal and external stakeholders.
* Excellent communicator both verbally and written; take personal responsibility for ensuring patients and staff are treated with courtesy and respect and confidentiality is maintained at all times.
* Act in ways that always follow the Trust's values by supporting people’s equality, diversity and rights.
* Ensure due regard is given to customs, values and spiritual beliefs of patients and carers.
* Report any concerns regarding patient care to the Administration Manager and/or the Clinical Nurse Specialists.
* Have a duty and responsibility to protect and safeguard adults and children, in accordance with national guidelines and Trust policies.
* Report any concerns relating to self or others regarding Health, Safety and Security to the Administration Manager and/or Clinical Nurse specialists.
* Comply with policies, procedures and clinical guidelines for self and others.
* Exhibit a high level of professional behaviour and attitudes at all times and demonstrate excellent customer care skills.
Important Information for Applicants
* A Note on AI Use in Applications: we value individuality and authenticity. AI tools are discouraged; applications that rely heavily on AI‑generated content may be rejected.
* Closing Adverts Early: in the event of exceptional interest, we may close adverts earlier than specified.
* Some adverts are capped for a limited number of applications; the advert will close once the cap has been reached.
* Flexible Working: if you would like to explore potential options, please speak with the recruiting/line manager.
* DBS Checks: a Disclosure and Barring Service check is undertaken for all new employees if the role is eligible for a criminal record check.
* Skilled Worker Visa: applications for sponsorship are welcome for roles that meet visa and immigration eligibility criteria.
* UHSussex reserves the right to close the role early if we receive a high volume of applications.
About UHSussex
At UHSussex we’re proud to be at the heart of the NHS. As one of the UK's largest acute trusts, we are a leading example of the excellence, ambition and values that have embodied the NHS for over 70 years. Our hard‑working, talented and dedicated people work together towards a common goal – to deliver Excellent Care Everywhere for our patients, our people and our communities. Whatever your role here at UHSussex, you will play a part in driving us forwards and in improving the lives of patients across Sussex.
At UHSussex, diversity is our strength, and we want you to feel included to help us deliver Excellent Care Everywhere. Your uniqueness and experiences will be part of our creative and innovative community where everyone is encouraged to succeed. We have a range of staff networks to help break down barriers, and can offer a buddy to help new members settle in. We’re proud to be a Disability Confident Employer (Level 3) and a Veteran Aware Trust.
We value compassion, inclusion and respect as our core values. We treat our patients and staff with the same compassion and empathy we expect for ourselves. We’re here for them when they need us, and we go above and beyond to meet their needs. This can be seen in our wellbeing programme for staff, which is extensive and designed to support you when you need it, including where possible, flexible working to support work‑life balance – because we know that to look after others we must first look after ourselves.
As a university trust and a leader in healthcare research, we value learning, teaching and training so that we can be the best that we can be. From the moment you start with us and throughout your career we will help you to grow and develop. We hope that in choosing UHSussex you are choosing a long and happy career where you will be able to see the difference you make and feel valued for all that you do.
As part of our commitment to access for all, please see the different ways you can access the application form: https://apps.trac.jobs/accessibility?_ts=1.
We look forward to receiving your application and the start of your journey with UHSussex.
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