Overview
Join Our Team as a Broker Assistant / Business Development Assistant
Are you passionate about providing exceptional customer service? Do you have a knack for communication and problem-solving? If so, we want you to be a crucial part of our Intermediary (Broker) Team.
Role Overview: As a Broker Assistant/Business Development Assistant, you will support our dedicated team by engaging with brokers and performing essential administrative tasks. This role is all about fostering relationships and enhancing the broker experience.
Responsibilities
* Manage incoming telephone calls and prioritise emails to our Business Development inboxes effectively.
* Provide support via LiveChat and online platforms, assisting brokers with product understanding and new mortgage submissions.
* Ensure prompt action on new broker registrations within 24 hours, facilitating a seamless onboarding process.
* Guide brokers through our Saffron for Brokers website, helping them find vital information with ease.
* Promote our Society and its services, enhancing our profile and increasing market share within the broker sector.
* Foster a culture of quality by encouraging the right-first-time case submission ethos among brokers.
* Exceptional written and verbal communication.
* Strong problem-solving and time management skills.
* Capability to identify opportunities and manage relationships effectively.
Knowledge Requirements
* A solid understanding of financial services and the mortgage broker sector.
* Basic knowledge of the UK mortgage regulatory framework.
* A commitment to delivering outstanding customer service.
Regulatory Commitment
As a part of our team, you will adhere to the individual conduct rules of the PRA and FCA, demonstrating integrity and a customer-first attitude.
About Us
We are Saffron Building Society. We are committed to building happy; for our communities, members, and each other. We hire the best people and have a collaborative culture where everybody’s uniqueness is celebrated and respected. We recognise the strength in having a diverse workforce, adding different perspectives, ideas and values.
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