***PLEASE NOTE THIS ROLE SITS WITHIN IR35***PLEASE NOTE THIS ROLE SITS WITHIN IR35***
IT Service Analyst/IT Vendor Management Analyst
A fantastic opportunity has arisen for a IT Service Analyst/IT Vendor Management Analyst to join our Guildford based client on initial 6 month contract.
IT Service Analyst/IT Vendor Management Analyst
Key Responsibilities:
* Act as the primary liaison between our clients tenants and the contracted network support provider regarding IT infrastructure and network-related matters.
* Coordinate and oversee service delivery from external IT contractors and internal Operations Team, ensuring consistent performance and quick resolution of network issues.
* Manage network access and provisioning processes for new and existing tenants.
* Support incident response and troubleshoot connectivity and infrastructure problems in collaboration with IT contractor.
* Identifying network performance escalating issues as needed.
* Liaise with external maintainers to ensure SLA's according to contract are met for fault resolution and projects.
* Manage the working relationship with maintainers to keep track of performance such as quarterly reviews and annual reports.
* Participate in strategic discussions around network upgrades, security improvements, and digital infrastructure planning.
* Ensure that external contractor maintains accurate documentation of network configurations, access logs, and service records.
* Provide clear and timely communications to stakeholders, including tenants and management, regarding planned works or unplanned disruptions.
* Contribute to operational planning and compliance with relevant cybersecurity, data protection, and infrastructure standards.
* Day to day troubleshooting of tenant and STC issues.
* Management of IT requirements for new tenants, tenant departures and moves
IT Service Analyst/IT Vendor Management Analyst
Experience required:
* Good understanding of IT technologies
* Excellent communication and stakeholder engagement skills.
* Ability to manage third-party service providers effectively.
* Organised and self-motivated, with the ability to manage multiple priorities.
* Comfortable working in a flexible, fast-paced environment.
* Experience working in a multi-tenant or campus-style environment.
* ITIL certification or similar service management qualifications.
* Awareness of relevant compliance frameworks (e.g., ISO 27001, GDPR).
IT Service Analyst/IT Vendor Management Analyst
***PLEASE NOTE THIS ROLE SITS WITHIN IR35***PLEASE NOTE THIS ROLE SITS WITHIN IR35***
In accordance with the Employment Agencies and Employment Businesses Regulations 2003, this position is advertised based upon DGH Recruitment Limited having first sought approval of its client to find candidates for this position.
DGH Recruitment Limited acts as both an Employment Agency and Employment Business
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