Overview
At Southway, we believe our tenants should be at the heart of everything we do. We're looking for a dynamic and creative individual with a flair for engagement and communication to join our team - someone who can bring fresh ideas and with a genuine passion and energy for community engagement.
As our Customer Voice Officer, you'll bring experience of working in customer involvement and play a key role in ensuring that tenant voices are not only heard but actively shape the services we deliver. You'll work across our communities, building strong relationships and creating innovative ways for residents to get involved and influence decisions. You will have a passion for social housing and empowering residents and be excited to be out and about in our neighbourhoods.
What You'll Be Doing
* Managing two staff members
* Designing and delivering customer involvement activities
* Capturing feedback and ensuring it is used to inform service improvements
* Supporting co-creation and co-design of services with tenants
* Working closely with teams across the Trust to embed the customer voice
* Spending significant time in the community, building trust and visibility
* Ensuring customers we do not hear from are given the opportunity to have their say
About Southway
Southway Housing Trust is a committed and forward-thinking community focused housing association dedicated to providing excellent homes and outstanding customer care. With a vision of Thriving Communities, Southway manages over 6,500 homes across Greater Manchester.
Southway strives to reduce child poverty, loneliness and isolation and increase employment, social connectedness, and pride in neighbourhoods. Our REACH values of Respect, Equity, Ambition, Compassion and Honesty reflect Southway's culture, how we deliver our services, and our relationships with customers, colleagues, and partners. Southway values diversity in all aspects of its communities and operations.
#J-18808-Ljbffr