Operations & Training Manager
InsurcommRestoration:InPerson/Hybrid
Office-Based Full-Time Portsmouth, NH (HQ)
About Us
InsurcommRestoration delivers complete restoration, reconstruction, and emergencyresponseyou can rely on when everything needs to go right. For more than 30 years, we have helped property owners, facility teams, and communities recover from fire, water, mold, storms, and environmental hazards.
As part of Fortify Companies, we are part of something bigger. Fortify’s roots are in restoration—helping families and businesses recover when disaster strikes. Butwe’rebuilding something beyond recovery: a platform that aligns insurance carriers, property owners, and service providers across prevention, response, restoration, and rebuild.
We believe helping people rebuild after a loss is only half the job. Through our family of companies, we deliver coordinated care from prevention to restoration across 210+ markets nationwide, backed by Summit Partners. Our teams, technology, and localexpertisecometogetherso property owners and insurers get fewer losses, faster recoveries, and someone they can trust.
Our Brand Values
* Safety first, always: We hold ourselves to the highest standard to protect our team, clients, and communities
* Showing up with a service heart: We help people move forward with empathy, respect, and unwavering commitment
* Bringing the energy: We show up with urgency and a get-it-done mindset, owning every outcome
* Predictability in the unpredictable: With standardized systems, we deliver consistency every time
* Driving success together: By supporting one another, we strengthen relationships and drive results
About the Job
As the Operations Training Manager, you sit at the center of how our business scales. This is not a purely administrative role—youare responsible forbuilding andmaintainingthe systems, training, and infrastructure that keep operations running smoothly across a growing, multi-state footprint.
Working in-person from our Portsmouth, NH headquarters and reporting to the VP of Operations, you own several high-impact areas including fleet operations, licensing and compliance, greenfield expansion support, vendor management, and the development of field training programs and SOPs. You act as a critical operator and partner to leadership—ensuring the operational backbone of the business is structured, compliant, and built to scale.
Think of this role asa chief-of-staff to operations: you bring order to complexity, ensure nothing falls through the cracks, and build the systems that allow teams across the organization to perform ata high levelas we grow.
What You’ll Do
* Oversee fleet operations end-to-end, including vehicle ordering, assignment, maintenance, insurance, compliance, and decommissioning
* Manage fuel card programs, tolling systems, registrations, and vendor coordination for all fleet-related functions
* Own all licensing and compliance requirements across multiple states, including contractor licenses, business registrations, and tax accounts
* Proactively track and manage renewals to ensure zero compliance gaps as the company enters new markets
* Support greenfield expansion efforts, including site coordination, lease execution, insurance setup, and operational readiness
* Partner with Operations leadership to stand up new branch locations, ensuring supplies, systems, and infrastructure are ready at launch
* Manage vendor relationships across fleet, insurance, licensing, and facilities; ensure service levels, cost control, and performance standards are met
* Source and onboard new vendors as needed to support expansion and operational efficiency
* Maintain organized, audit-ready records across all operational programs and systems
* Support the VP of Operations with research, project coordination, and cross-functional initiatives
* Coordinate workflows across Operations, HR, and Finance to ensure smooth execution of compliance, onboarding, and administrative processes
* Own the development, organization, and maintenance of all field training programs and SOPs across service lines
* Manage the company’s training library (LearnUpon, SharePoint, Teams), ensuring materials are current,accurate, and accessible
* Build and implement a train-the-trainer model to enable field leaders to deliver consistent training locally
* Develop onboarding programs, training content, and SOPs to support new service lines, MSAs, and operational initiatives
* Collaborate with subject matter experts across the organization to standardize andfinalizetraining content
Ready to Join Us?
If you thrive in fast-moving environments, enjoy building structure out of complexity, and want to play a key role in scaling a growing organization,we’dlove to hear from you. Join a team where your impact is felt across every branch, every system, and every stage of growth.
Equal Opportunity Employer
InsurcommRestoration and Fortify Companies are equal opportunity employers committed to creating an inclusive environment for all employees. We celebrate diversity and do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status. All qualified applicants will receive consideration for employment.
What You’ll Bring
Required
* 3+ years of experience in operations, business administration, or similar role
* Proven ability to manage multiple complex programs simultaneously (e.g., compliance, fleet, expansion)
* Strong organizational and systems-thinking mindset with high attention to detail
* Experience managing vendors and holding partners accountable to timelines and deliverables
* Clear, professional communication skills across field teams and leadership levels
* Proficiency in Microsoft Office (Excel, Word, PowerPoint)
* Ability to operate in a fast-paced, scaling environment with shifting priorities
* Experience creating SOPs, training materials, or process documentation
Preferred
* Experience in restoration, construction, or field services industries
* Familiarity with licensing, compliance, or multi-state operations
* Experience with LMS platforms (LearnUpon or similar)
* Exposure to fleet management or operations software systems
What We Offer
Compensation & Benefits
* Competitive salary based on experience
* Comprehensive health, dental, and vision coverage
* 401(k) with company match
* Generous PTO and paid holidays
* Training and professional development opportunities
* Growth potential within a private equity-backed, rapidly expanding organization
Culture & Opportunity
* In-person, high-impact role at company headquarters
* Direct exposure to executive leadership and strategic operations initiatives
* Opportunity to build systems and processes that scale with the company
* Clear path for expanded scope and career growth as the business grows
* A values-driven organization focused on accountability, teamwork, and results
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