About
Service Desk Analyst / 1st Line Support Analyst - to £30,000 (DOE) Huddersfield, West Yorkshire
* Multi-million family-run business where core values are key to their staff. They have a great opportunity for an experienced Service Desk Analyst / 1st Line Support / Helpdesk Analyst with a minimum of 12 months experience, superb customer service skills, and excellent communication skills supporting both internal and external customers and infrastructure teams.
Role Responsibilities
As a Service Desk Analyst / 1st Line Support / Helpdesk Analyst, you will have technical knowledge and experience of Windows 11, Office 365, Active Directory, and Group Policies. Ideally, you will also have experience with Windows Server. Your responsibilities include resolving incidents, user queries, and faults via ticketing systems to SLA standards, escalating cases to relevant support teams when necessary. You should possess good problem-solving and diagnostic skills, experience troubleshooting hardware issues, and repairing laptops, desktops, and printers. The ability to diagnose and resolve various software issues, along with strong verbal communication, customer service, and organizational skills, is essential.
Working Hours & Benefits
Monday to Friday, 9 am - 5 pm, with an on-call rota. This role offers the chance to work in a modern building for a market-leading, forward-thinking organization with excellent career prospects, a basic salary up to £30,000 (DOE), free parking, and superb benefits.
Location
This role is commutable from Halifax, Bradford, Brighouse, Keighley, Huddersfield, Dewsbury, West Yorkshire.
Additional Information
Fusion People are committed to promoting equal opportunities regardless of age, gender, religion, belief, race, sexuality, or disability. We operate as an employment agency and employment business. A wide selection of vacancies can be found on our website.
Nice-to-Have Skills
* Active Directory
* Windows Server
Work Experience
* Systems Administrator
Languages
* English
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