Overview
Parts Sales Advisor
Location: Coventry
Hours: 39 hours/week, Monday to Friday
Salary: Competitive + Performance Bonus
Are you passionate about automotive parts and delivering exceptional customer service? Our client is looking for a driven and knowledgeable Parts Sales Advisor to join their team and play a key role in supporting parts sales across multiple channels. This is your chance to work with a respected brand and contribute to a high-performing team in a fast-paced environment.
Responsibilities
* Handle inbound and outbound calls to support parts sales and service
* Assist eCommerce customers with parts identification and order placement
* Provide technical support for complex parts queries
* Process customer returns and issue credit notes
* Communicate order statuses, including managing backorders
* Support wider business operations as required
Who You\'ll Work With
* A variety of customers including retail, wholesale, and eCommerce
* Internal teams including technical support, warehouse, and finance
What You\'ll Bring
* Experience in a busy parts sales environment (essential)
* GCSEs (A-C in Maths & English) or equivalent (desirable, not essential)
* City & Guilds Vehicle Parts qualification or similar (desirable, not essential)
Skills You\'ll Need
* Familiarity with systems like BusParts Catalogue, VeDOC, SAP (desirable)
* Strong IT, communication, and negotiation skills
* Ability to multitask, stay organised, and remain customer-focused under pressure
Benefits
* Competitive salary with a performance-related bonus
* 39-hour working week, Monday to Friday
* 33 days holiday per year (including bank holidays)
* Life assurance from day one (4x basic salary)
* Group personal pension scheme (with increased employer contributions over time)
* Private medical insurance
* Access to the Mercedes-Benz car lease scheme
* Comprehensive employee assistance & wellbeing programme
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