Job Description
The Opportunity:
Field Service Engineer
Location: UK - South (Ideally Reading, Basingstoke, Oxford, High Wycombe)
Working Hours: Monday-Friday, 7:30 AM-4:00 PM (Flexible)
Avantor is seeking an experienced Field Service Engineer with expertise in laboratory equipment. This role involves providing comprehensive technical support, including installation, preventative maintenance, repair, and calibration, ensuring timely and efficient service.
Reporting Structure:
The Field Service Engineer will report directly to the Service Manager.
Candidates should be attentive to customer requirements, offering professional advice when needed, while also promoting products and service contracts whenever possible.
Key Responsibilities:
* Perform calibration, validation, and service for all laboratory products.
* Ensure timely equipment maintenance as part of the central maintenance service team.
* Manage goods receiving and delivery processes.
* Oversee order management to guarantee complete and punctual delivery.
* Collaborate with the supply chain to meet customer delivery deadlines.
* Foster positive customer relationships and provide an excellent service experience.
* Handle returned and defective products with VWR and other suppliers.
* Proactively engage with stakeholders to resolve issues and escalate challenges when necessary.
Qualifications:
* Diploma/Degree in Mechanical or Electrical Engineering (or a related discipline).
* Minimum of four years' experience in technical services or a similar role.
Required Skills & Abilities:
* Full, clean driving license.
* Strong background in field service or technical support within high-value electrical capital equipment environments.
* Exceptional customer-facing skills.
* Willingness to travel between different client sites.
* Ability to remain calm under pressure.
* Self-motivated with excellent time management.
* Up-to-date knowledge of relevant technical developments.
* Experience using SAP.
Join our team and make an impact! If you're an experienced engineer looking for a rewarding role with a forward-thinking company, we encourage you to apply today.
Disclaimer:
The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of employees assigned to this position. Avantor is proud to be an equal opportunity employer.
Why Avantor?
Dare to go further in your career. Join our global team of 14,000+ associates whose passion for discovery and determination to overcome challenges relentlessly advances life-changing science.
The work we do changes people's lives for the better. It brings new patient treatments and therapies to market, giving a cancer survivor the chance to walk his daughter down the aisle. It enables medical devices that help a little boy hear his mom's voice for the first time. Outcomes such as these create unlimited opportunities for you to contribute your talents, learn new skills and grow your career at Avantor.
We are committed to helping you on this journey through our diverse, equitable and inclusive culture which includes learning experiences to support your career growth and success. At Avantor, dare to go further and see how the impact of your contributions set science in motion to create a better world. Apply today!
EEO Statement:
We are an Equal Employment/Affirmative Action employer and VEVRAA Federal Contractor. We do not discriminate in hiring on the basis of sex, gender identity, sexual orientation, race, color, religious creed, national origin, physical or mental disability, protected Veteran status, or any other characteristic protected by federal, state/province, or local law.
If you need a reasonable accommodation for any part of the employment process, please contact us by email at recruiting@avantorsciences.comand let us know the nature of your request and your contact information. Requests for accommodation will be considered on a case-by-case basis. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this email address.
Privacy Policy:
We will use the personal information that you have submitted to us in order to consider your application for the relevant role.
Your privacy is important to us. Please click here for our Privacy Policy which explains the purposes for which we will use your personal information and the ways in which we will handle and retain your information. It also explains the rights you have in relation to your information, and how to contact us with any queries or requests.
3rd Party Non-Solicitation Policy:
By submitting candidates without having been formally assigned on and contracted for a specific job requisition by Avantor, or by failing to comply with the Avantor recruitment process, you forfeit any fee on the submitted candidates, regardless of your usual terms and conditions. Avantor works with a preferred supplier list and will take the initiative to engage with recruitment agencies based on its needs and will not be accepting any form of solicitation.
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