Customer service
* Demonstrates good telephone and face to face communications with patients and colleagues, interacts with patients to a high standard.
* Listens to the patient without interrupting, good tone to voice, friendly and professional attitude, good eye contact, shows empathy, professional body language.
* Ensure on patient leaving the treatment room they have an understanding of treatments/plan.
* Demonstrates care and welfare of all patients.
Clinical duties
* Ensure all clinical areas and all equipment and instruments clean, tidy and sterile according to the Practice's health and safety, infection control procedures and manufacturers' instructions.
* Ensure all equipment and machinery used in accordance with manufacturers' recommendations, ensuring all maintained regularly and in good working order.
* Demonstrates professional chairside assistance, ensuring the correct equipment is available.
* Ensure all substances handled in accordance with health and safety policies.
* Ensure familiar and complies with all health and safety rules and guidance, including PPE, COSHH, mercury handling, infection control, waste disposal.
* Ensure all equipment is stored in the correct place.
* Ensure all equipment is accounted for at the end of each treatment/day.
* Develop and file radiographs as directed.
* Ensure adequate stocks of materials and other items within the surgery at all times.
* Ensure all Decon undertaken on a daily basis, in line with Hardhorn Dental Practice Standards.
Administration duties
* Ensure accurately complete patient clinical records as directed.
* Ensure initial patient check in with PR form signed by patient and completed correctly.
* Demonstrate completion of laboratory request forms, keep records of work sent, received and fitted.
* Ensure computer/written records are accurately maintained and securely stored.
* Demonstrate and ensure logbooks are correctly filled out daily and signed and checked by Practice Manager weekly.
* Liaise with reception to ensure smooth patient communications and transfer of records.
* Liaise with Head Nurse/Practice Manager when ordering new stock supplies when required.
Other duties
* To undertake Reception duties to Hardhorn Dental practice Receptionist Standards
* Ensure knowledge and understanding of all the practice products, enabling a confident marketing to patients.
* To undergo training as may be required and identified to develop skills and abilities.
* Attend refresher and update training for medical emergencies and CPR.
* Attend and participate in Practice team meetings.
* Demonstrate Hardhorn Dental Practice Standards of behaviour.
* Ensure reception area, waiting room, kitchen and toilets are clean and tidy and have appropriate cleaning materials.
Job Types: Full-time, Permanent
Pay: £7.55-£12.21 per hour
Benefits:
* Company events
* Company pension
* Private medical insurance
Work Location: In person