Job Summary
Imagine a large tree has fallen on your child and they're trapped, screaming and helpless, unable to move, or your friend collapses in front of you and they're no longer breathing, a train crash with multiple casualties or someone on the edge of a bridge threatening to take their own life. What do you do? What’s your instinct? Most of us will pick up the phone and dial 999 straight away.
Do you have the ability to remain logical when those around you are lost in the middle of a crisis? Can you be the calm, soothing, and level‑headed influence when we help new parents welcome their children to the world?
About the Role
As an Ambulance Emergency Call Taker based in Bicester, Oxfordshire, you could be the last voice that someone hears, as well as the first. In 2022, Emergency Call Takers at SCAS helped deliver 48 babies and successfully resuscitated 161 patients at the scene of an emergency. We focus on caring for others during the best and worst moments of their lives.
Details of the role: Location – Emergency Operations Centre, Bicester, Oxfordshire. Remote working is not supported.
Key Responsibilities
You will use your listening ear, attention to detail and accuracy, with the ability to use your voice to control a situation. Your words will guide callers into a state of calm while you arrange the appropriate help. You will collect and record accurate information, use computerised systems, maintain confidentiality and support the overall mission of patient care.
Benefits
* Full training and support from induction and throughout your employment.
* Holiday entitlement – 27 days rising to 29 days after 5 years and 33 days after 10 years, plus 8 bank holidays (pro‑rata for part‑time).
* Enrolment into the NHS Pension Scheme.
* Access to continual professional development and opportunities within SCAS and the NHS.
* Occupational Health support and an Employee Assistance Programme.
* NHS Discounts in over 200+ stores, holidays, car insurance, restaurants and clothing.
* Staff networking and support groups.
Job Details
Date posted: 03 November 2025
Pay scheme: Agenda for Change
Band: 3
Salary: £24,937 to £26,598 a year pro‑rata per annum
Contract: Permanent
Working pattern: Full‑time, Part‑time
Reference number: 195-25-ECTN‑CWB
Job location(s): Northern House, Talisman Road, Bicester, OX26 6HR
Person Specification
Essential
* Good standard of education (e.g., 2 GCSEs at Grade 4 or above including English) or equivalent demonstrable experience.
* Experience of working in a customer‑focused environment.
* Experience of using a computerised system.
* Attention to detail and accurate data entry skills.
* Ability to use communication and computerised systems.
Desirable
* Experience of working in a call centre.
* Experience of working rotating shifts.
* Previous NHS experience.
* Previous experience of patient care.
* Map reading.
Disability Support
We support a disability‑friendly workforce. Please watch our recent video on our SCASJobs Facebook page to see how we welcome diversity. If you have any queries relating to disability and the role or recruitment process, please contact our recruitment team.
Please note: original qualification certificates to meet the person specification for this role will be required. If you do not have copies, you will need to request replacement certificates by visiting https://gov.uk/replacement-exam-certificate.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975. Disclosure to the Disclosure and Barring Service will be required to check for any previous criminal convictions.
Employer Details
Name: South Central Ambulance Service NHS Foundation Trust
Address: Northern House, Talisman Road, Bicester, OX26 6HR
Website: https://scasjobs.co.uk/
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