Job Description
Customer Service Advisor | Private Patient Team | Bank/Flexible shifts | Brentwood
Due to an exciting period of growth, Spire Healthcare's Patient Support Centre, located in Brentwood has multiple opportunities for Customer Service Advisors to join our dedicated Private Patient Team on a Bank basis.
This is an excellent opportunity for someone with strong customer service skills to develop a career in healthcare, in a role that's fast-paced, rewarding, and people-focused.
This position is a zero-hour contract - offering shifts on a flexible, ad-hoc basis.
What You'll Be Doing
As part of the Private Patient Team, you'll be the first point of contact for patients looking to fund their own treatment. You'll provide clear, accurate information on procedures and costs, helping patients understand their options and feel supported every step of the way.
Day To Day You Will
Respond to patient enquiries by phone and email in a professional, friendly manner
Provide quotations for procedures
Explain next steps and book consultations, tests, or procedures
Accurately handle patient details and maintain records in our CRM and SAP systems
Liaise with internal teams to ensure patients receive the right information quickly and efficiently
What We're Looking For
Experience in a customer service or reception-style role, handling high volumes of enquiries
Excellent communication and organisational skills
Strong numeracy skills with the ability to calculate procedure costs
A professional, calm telephone manner
Ability to multitask, prioritise, and work accurately under pressure
Knowledge of the private healthcare sector is desirable but not essential
Working Hours: Zero-Hour contract. Office is open Monday-Friday 8am-7pm, shifts within these times.
Please only apply if you can commit to these hours.
Benefits
Bank colleagues are paid weekly
We offer competitive rates to our bank colleagues who work on a flexible basis, often to cover busy periods, sickness, or annual leave
Save an average of £50 per month with our free onsite car park
Access to Spire Healthcare pension
Access to Blue Light Card discounts
Smartspending discounts (in addition to Blue Light discounts) via 'Spire for You'
Wellbeing Centre access via 'Spire for You'
Wellbeing Centre access via 'Spire for You'
Free uniform
Free DBS
Full induction, including mandatory training updates
Opportunities for further training and progression into permanent posts
Knowledge, support and guidance through your recruitment journey from Spire's specialist Resourcing Team
Our people are our difference; it's their dedication, warmth and pursuit of excellence that sets Spire Healthcare apart.
We commit to our employee's well-being through work life balance, on-going development, support and reward.
For us, it's more than just treating patients; it's about looking after people.
If we have received sufficient applications, this date may be brought forward so please submit your application as soon as possible.
About Us
Spire Healthcare is a leading independent healthcare group in the United Kingdom, running 38 hospitals and over 50 clinics across England, Wales and Scotland. It provides diagnostics, inpatient, day case and outpatient care, operates a network of private GPs and provides workplace health services to over 800 corporate clients. It also delivers a range of private and NHS mental health, musculoskeletal and dermatological services.
We have achieved our market leading position because of our Purpose, which is to 'make a positive difference to people's lives through outstanding personalised care'. Everyone at Spire is aligned to this purpose, which underpins a culture of respect, inclusion, passion and collaboration across our business, enabling us to achieve more than 98% of our hospitals being rated 'Good' or 'Outstanding' by the Regulators; these are sector leading standards.