We're looking for a skilled Technical Writer to join our clients team and help make complex information simple, clear, and engaging for their customers. If you love explaining things in a way that makes people's lives easier, this role could be the perfect fit.
What you'll be doing
Creating and maintaining clear, helpful support articles for the online Help Centre.
Producing engaging video tutorials and walkthroughs to guide customers through software.
Partnering with the Support Team to identify common queries and proactively create content that reduces support requests.
Working closely with Product and Training teams to ensure documentation always reflects the latest features and updates.
Reviewing and updating existing resources so they remain accurate, relevant, and easy to use.
Tracking how content is used and finding opportunities to improve our library of resources.
What we're looking for
Essential skills & experience
Strong written and verbal communication skills, with the ability to explain complex ideas simply.
Experience creating customer-facing help articles, guides, or tutorials.
Comfortable using helpdesk platforms (ideally Intercom) and content management tools.
Ability to plan, script, and record clear and engaging video content.
Excellent attention to detail and commitment to accuracy.
Strong organisational skills, able to manage multiple projects