2nd Line Service Desk Engineer (MSP) Up to £35K + Company Benefits Hybrid - Northampton As a 2nd line support engineer, you will be responsible for working as part of a larger team of engineers to provide solutions, support and services to our customers. Job Role Responsibilities * Provide 2nd line technical support for all customers * Ensure customer incidents are resolved as quickly as possible (on and off-site) * Take responsibility and exceed department Service Level Agreements * Work closely with 1st and 2nd line technical support and other field engineers to ensure a high level of communications is maintained * Ensure that customer and Bechtle solutions equipment/goods are installed to appropriate standards and industry best practice * Provide occasional support of managed services operations, including involvement of weekend tasks * Provide assistance to service team for technical design, implementation and support of customer incidents and projects * Undertake customer audits and create appropriate documentation * Create and maintain suitable customer infrastructure / service documentation * Accountable for the change control process and the upkeep of digital records * Ensure that each service incident or installation is tested as per the client’s sign off process and that this information is stored correctly * Work under own initiatives as part of the servic...