CORE BEHAVIOURS AND SKILLS The post holder will be honest, reliable & professional and demonstrate the behaviours outlined by the Trust. They must ensure that professional attitudes and standards are maintained. They will have a commitment to team working, creating good interpersonal relationships and working atmosphere so that 2-way discussion, learning and development of the whole team can occur. PRINCIPAL DUTIES & AREAS OF RESPONSIBILITY To provide a full appointment booking system for the Paediatric Allergy service. Book patient appointments according to departmental policy. Communicate appointments to patients and families directly via telephone Amend appointments where necessary and ensure amendments communicated to relevant people. Deal with ad-hoc queries from staff and patients regarding patient appointments Provide routine non-clinical advice to families/patient's seeking help from clinical staff where appropriate. Use patient scheduling system to book /amend appointments and provide activity reports as appropriate.