This hugely respected contractor with decades of experience in the affordable housing sector is striding forward with their social values and is looking to recruit a Resident Liaison Officer.
The Role
Serve as the primary point of contact and liaison between the construction site, local residents, clients, and other stakeholders.
Provide assistance and support to local residents affected by construction activities, including addressing noise, dust, access, and other concerns.
Ensure that residents are kept informed about construction activities, project timelines, and any potential disruptions, using clear and accessible communication methods.
Proactively engage with local residents and community organisations to establish and maintain positive relationships, addressing any concerns or issues promptly and professionally.
Implement community relations strategies to promote goodwill and enhance the company's reputation within the local community.
Collaborate with community organisations and local authorities to identify opportunities for community involvement and social value initiatives.
Act as a mediator in resolving conflicts and disputes between local residents, clients, and the site team, promoting fair and amicable resolutions.
Identify opportunities for community engagement, such as apprenticeship programs, community employment initiatives, and local supplier partnerships.
Collaborate with the project team to monitor and measure the social value outcomes and report progress to stakeholders.
Document and track resident concerns, complaints, and resolutions, maintaining accurate records and ensuring follow-up actions are implemented.
Champion the integration of social value initiatives into construction projects, ensuring alignment with the company's values and the needs of the local community.
Skills and Experience
Previous experience in a similar role, preferably within the construction or related industry.
Familiarity with local community organisations and an understanding of local governance structures is advantageous.
Ability to work independently and as part of a team, demonstrating strong organisational and time management skills.
Strong interpersonal and communication skills, with the ability to engage and build rapport with a diverse range of stakeholders
Empathy and understanding when dealing with residents' concerns and a commitment to finding practical and satisfactory resolutions.
Excellent conflict resolution and problem-solving abilities, with a focus on maintaining positive relationships.
Knowledge of social value principles and the ability to identify and implement relevant initiatives.
A valid CSCS card, or similar
Driving licence
Proficiency in Microsoft Office Suite and other relevant software applications