Security Operations Manager
The Security Operations Manager will report to the General Manager and serve as a member of the Senior Management Team. The primary responsibility of the incumbent is to ensure organizational effectiveness by providing leadership for the Organization’s Security Operational functions.
Duties & Responsibilities
KEY RESPONSIBILITIES:
1. Enforce the Company’s Disciplinary ‘Code of Conduct’
2. Adopt an initiative geared towards Integrated Operational Excellence
3. Improve the operational systems, processes, and policies in support of the Organization’s mission, specifically, support better management reporting, information flow, Client relations, and organizational planning
4. Manage and increase the effectiveness and efficiency of the allocated Operations team
5. Coordinate and communicate between support Departments, Operational Teams, and Clients
6. Ensure that all Security Services personnel are operating and performing their duties according to the Site Job Description
7. Lead and manage the on-site training and recruitment functions of Security Services personnel to ensure that the Clients operational needs are met
8. Implement effective controls and monitoring processes
9. Participate in site investigations and report on findings
10. Responsible for efficiencies within area of operation i.e., Leave, Rostering, Spares
11. Oversee Compliance Officers visits to sites within area of operation
12. Conduct weekly firearm inspections within area of operation
13. Ensure that the invoicing to the Client is in line with the services provided
14. Proven track record in client relationship management – How will you be client facing to deliver service
15. Tailor-make security solutions for clients
16. Grow the business – Upselling, new sales
17. Conduct quality risk assessments and draft mitigating security actions, recommendations, and solutions as a result of findings
Desired Experience & Qualification
MINIMUM REQUIREMENTS:
1. Driver’s License Code 08 and own reliable vehicle is compulsory
2. 5-10 years of direct Management experience in the Security Industry
3. Risk Assessment and Site Survey experience
4. Strong background in Health and Safety environment
5. Firearm Competency (Handgun, Rifle, and Shotgun)
6. Estate Management experience will be highly advantageous
7. Security Management/SHEQ Qualification will be advantageous
8. Knowledge of the Security Industry regulations including Operational and Client requirements
9. Sound knowledge of security pricing
10. Proven record of staff management, training, development, and upliftment
11. Must be available/contactable for operational requirements at all times
COMPETENCIES:
1. Excellent People Management skills
2. Proven negotiation and influencing skills
3. Excellent verbal and written communication skills
4. Demonstrated commitment to high ethical standards within a diverse workplace
5. Strong commitment to service and quality standards as well as Client Satisfaction
6. Demonstrated experience in coaching, motivating, developing, and leading a professional Team
7. Demonstrated leadership and vision in managing staff groups and major projects
8. Flexible and collaborative work style including commitment to get required output and resolving operational problems timeously
Package & Remuneration
Basic Salary
Vehicle Allowance
Fuel Subsidy
Cellphone Subsidy
Provident Fund
If you are not contacted as a short-listed Candidate within 2 weeks of the closing date, please consider your application as being unsuccessful.
Please specify the position that you are applying for.
All interested candidates must submit their CVs with all relevant qualifications attached.
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