JOB DESCRIPTION FORM Job title I.T. Technician Department Information Technology Reports to I.T. Senior Engineer Position summary I.T. Technician works in all areas of I.T. to support business and staff. Main job functions To provide all aspects of I.T. Support to staff within the ETL Epson Telford Limited business To Use, Maintain and support the ongoing development of the IT Heat Helpdesk To provide operational I.T. Support within the I.T department. To adhere to Epson's Environment and Quality policies, and ISO 14001 and 9001 management systems. To Ensure responsible waste management through waste segregation. To Stay informed about environmental impacts in your role, working to prevent, minimize, and report potential pollution incidents, contributing to our commitment to sustainability. Note: In addition to these functions, employees are required to carry out such other duties as may reasonably be required. Job location: Telford, Shropshire Responsible for Support/ guidance of I.T. Apprentice as and when requested. Duties/responsibilities • IT. Technician provides first line support to the ETL business • Logs all incidents and service requests on the “Heat” helpdesk • Works on IT Projects. • Escalates tasks to third line and to Amsterdam support team • Supports the IT Senior Engineer • Performs a number of general I.T. housekeeping tasks • Documentation • 5S activities • All Epson I.T. Staff are expected to demonstrate a number of key competencies. • Customer focus – acts with the customer in mind • Integrity, honesty – treats people with dignity and respect. • Team working with a “Can Do” approach. • Continuous improvement. Skills required • Broad range of Windows skills Windows 7 Windows 10 • Some server skills • Some network skills • Troubleshooting skills • Good personal and communication skills. • Team working Qualifications Essential: GCSE in Maths and English or equivalent IT NVQ level 2 or equivalent Experience required Essential 1 Years’ experience in IT General I.T. experience Helpdesk use and call logging Desirable: Use of Heat helpdesk