Overview
Store Manager, you will own the full operation, lead with confidence, build high‑performing teams, and set the pace in a fast-changing retail environment. You will lead from the front, deliver against the retail plan, and create a store where customers love to shop and colleagues are proud to work.
What you’ll do
* Lead the delivery of the full retail plan across the store, driving commercial, operational, visual and people performance to deliver against the key retail metrics.
* Set the strategy and direction for the store, ensuring every colleague knows their part to play and is held to account for delivering it.
* Own the change agenda, landing transformation initiatives with clarity, urgency and pace.
* Build a high‑performance culture by coaching managers, growing talent, and creating a store environment colleagues want to be part of.
* Use data and insight to unlock opportunity, make fast, confident decisions that drive profit, improve service, and boost efficiency.
* Drive digital adoption and omnichannel capability—helping teams sell across all platforms and channels.
* Be the voice of your store, representing your people, communicating honestly, and owning follow‑through on what needs to improve.
* Create an exceptional customer journey through consistent standards, inspiring visual merchandising, and diverse teams that go the extra mile.
Who you are
* A proven leader of large teams in a fast‑paced retail environment, with a sharp focus on delivery, standards and results.
* Confident working across all areas of store performance (commercial, visual, operations and people) and bringing them together for impact.
* A clear and direct communicator, with the courage to make tough calls and the skill to bring colleagues with you.
* Resilient and passionate about delivering in a transformational environment, where you challenge the norm and help deliver a business fit for the future.
* Strong in planning, performance management and resilience; able to balance the big picture with the detail and set clear expectations.
* Proven track record of performance management, leading teams to deliver results at pace.
* Confident using digital tools, data and systems to make faster decisions and coaching others to do the same.
* Skilled in building partnerships across your team, peers and region to share insights, solve problems and deliver transformation.
What’s in it for you
* Being part of M&S – a dynamic, inclusive, evolving business that focuses on quality, value, service and doing the right thing for customers.
* 20% colleague discount across all M&S products and many third‑party brands for you and a household member.
* Competitive holiday entitlement with the option to buy extra days.
* Discretionary bonus schemes based on personal objectives and business performance.
* A generous Defined Contribution Pension Scheme and Life Assurance.
* A tailored induction and a wide range of training programmes.
* Awards and perks via the M&S Choices portal to support financial and personal wellbeing.
* Industry‑leading parental, adoption and neonatal policies, providing family flexibility.
* Wellbeing support for all colleagues, including 24/7 Virtual GP and PAM Assist.
* A charity volunteer day to support a cause you’re passionate about.
Everyone’s welcome
We’re ambitious about the future of retail. We’re disrupting, innovating and leading the industry into a more conscientious, inspiring digital era. We’re transforming how we work together and offering our most exciting opportunities yet. Marks & Spencer strives to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make change happen.
We are committed to building diverse and representative teams, where everyone can bring their whole selves to work and be at their best. We support each other and work together to win together.
Recruitment support
If you need any support or reasonable adjustments during any stage of the recruitment process, please let us know when completing your application. This information will be picked up by our team, so we can help you be at your best through this process.
Lead with purpose. Own the outcomes. Raise the bar. This is your store. And your chance to shape the future of M&S. Are you ready for it? Take Your Marks and apply today.
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