Overview
Join Imperial Brands as our Global HR Knowledge and Content Manager (12 Month FTC). This is a high‑impact role at the centre of our HR transformation, focused on shaping how employees and managers access and experience HR services. You will lead the end‑to‑end lifecycle of HR knowledge and content, ensuring policies, guidance, and standards are accurate, accessible, and aligned with global goals. Reporting to the Global Head of Process and Effectiveness, you’ll head up the HR Knowledge and Content Centre of Expertise and collaborate with a global network of around 50 Content and Language Leads.
Your work will directly enhance self‑service, elevate the employee experience, and drive operational excellence across markets. If you are ready to make a global impact through smart content strategy and stakeholder engagement, we’d love to hear from you.
Responsibilities
* Shape global HR content standards; develop and embed best practices for creating, reviewing, and publishing HR knowledge content, ensuring clarity, consistency, and alignment with business needs.
* Lead content lifecycle excellence; own the end‑to‑end process for HR content from creation and validation to translation and publishing, ensuring accuracy and accessibility.
* Champion localisation; oversee translation processes and partner with local language leads to ensure content resonates across markets.
* Drive continuous improvement; monitor content usage and quality, lead governance cycles, and identify opportunities to enhance the employee and manager experience through smarter content.
* Be the go‑to expert for HR knowledge; provide guidance, training, and support on content standards, tools, and change impact to global and local HR teams.
* Foster a connected global community; build and lead a network of around 50 Content and Language Leads to enable collaboration and delivery of outcomes.
Skills and Experience
* Strong track record in global HR content or knowledge management, with hands‑on experience across platforms like ServiceNow and SharePoint.
* Experience with HR technologies—Workday, ServiceNow, and SharePoint—and ability to optimise content for digital self‑service and employee experience.
* Experience managing translation processes and tools to ensure content is accurate, culturally relevant, and accessible across markets.
* Highly organised and delivery‑focused, with strong project management skills and the ability to prioritise while keeping stakeholders aligned.
* Ability to build trusted relationships across global teams, influence stakeholders, and bring clarity to complex content challenges.
* Data‑driven and improvement‑oriented, with a track record of using insights, metrics, and governance frameworks to enhance content quality, compliance, and operational efficiency.
What We Offer
In return for your part in building our future, you will receive a comprehensive compensation package with salary, bonus scheme and further benefits, along with inspiring places to work and collaborate with purpose. Imperial offers opportunities to grow, learn, innovate, and contribute to our purpose of a healthier future for moments of relaxation and pleasure for our consumers.
Everyone Belongs
Imperial is an inclusive organisation welcoming applications from people of all ages, genders, ethnicities, nationalities, disabilities, sexual orientations, religions or beliefs and neurodivergence. We provide fair and equal consideration to all applicants. Please contact recruitment@impbrands.com if we can support you in completing an application or attending an interview.
About Us
We are an international company, operating across 120 markets with 25,000 employees. We are transforming and growing, driven by a challenger mindset, collaboration, and award‑winning development programmes. We are committed to a diverse and inclusive environment that supports difference.
As a matter of policy, Imperial Brands or its subsidiaries never requests or requires payment as part of any recruitment process.
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