Overview
Join to apply for the Customer Service Assistant - Night Shift role at Vita Group.
Night-Time Customer Service Assistant – Edinburgh, Iona Street
Hourly Rate: £13
Working Hours: 9pm – 6am. 2 shifts per week
Vita Student's next-level apartment design offers a variety of studios to suit our students’ lives with the privacy of living alone or the laughter of living together. We offer style, luxury & comfort to our residents, surrounded by premium amenities and a vibrant city life. We’re looking for our next Night-time Customer Service Assistant to deliver a luxury, home-from-home experience for our residents whilst ensuring the upkeep of our premium site & facilities are maintained at the highest standards.
Responsibilities
* Provide an exceptional & personalised service to residents by anticipating and delivering to their needs; offering information on local attractions, and handling enquiries with a focus on creating a seamless and positive experience, whilst maintaining the upkeep of our site & facilities.
* Front of House / Reception; greet and welcome students and guests with a warm, friendly and vibrant attitude.
* Be on hand for questions which may arise.
* Maintain the upkeep of our premium site & facilities; communal areas must be cleaned and maintained to a high standard throughout the night-time shift during periods when students & guests are in the shared spaces and during the quieter night hours.
* Ensure our facilities are being looked after respectfully by students & guests.
* Be on hand, delivering solutions to issues or challenges that may arise.
* Conduct block walks every 4-6 hours surveying and reporting every area of the building.
* Replenish refreshment stock, such as coffee beans, tea bags, milk and vending machine food products.
* Manage & store parcels correctly to allow students to easily access their deliveries as required.
* Be the primary point of contact for any potential incident or emergency that may occur onsite.
* Maintain waste management areas adhering to health & safety regulations, ensuring potential hazards are addressed / cleaned / tidied / reorganised as required.
Who we want to join our team
* An experienced customer service professional, well-versed in delivering premium experiences to customers.
* Cleaning will amount to a significant part of this position. We’re not looking for professional cleaners, but we need people who can demonstrate a hands-on, proactive approach to maintaining the cleanliness and safety of communal areas.
* Our operations run seamlessly with the support of technology; our Customer Service Assistants must be technologically astute.
Personal Characteristics
* Vita Student operates a multi-cultural environment; all colleagues must deliver a diverse and equal approach to colleagues and residents.
* Excellent communication skills. English will be the primary spoken language; multi-lingual skills are welcomed.
* Strong organisational and leadership qualities with an ability to remain calm under pressure.
* Adaptability, creativity & positivity; resilience to navigate unexpected situations.
* Able to carry out tasks that may involve standing and repetitive movements, with reasonable adjustments considered where required.
* Flexibility: facilities are open 24/7/365 including bank holidays. Where time off is needed for festive or religious celebrations, we will try to accommodate; flexibility is imperative to ensure continuous service.
Why work for us
Our employees have the pride of working at our luxury properties, which offer the highest standard of resident accommodation across the UK. We reward commitment and dedication with a range of benefits:
* Holidays – 28 days paid holiday including England & Wales Bank Holidays, pro-rata.
* Your Birthday – Take your birthday off work to celebrate.
* Perkbox – Access to Perkbox with lifestyle perks and rewards.
* Royal London Pension – Vita Group contributes 3% of salary to pension; employee contributes 5%.
* Parties & Events – Annual events to celebrate success.
* Recognition Programmes – Employee of the month, awards and anniversaries.
* Career Development – Induction and progression through Bronze, Silver, Gold & Platinum training.
* 24/7 Employee Assistance – Confidential wellbeing support.
* Right to Work & DBS – Pre-employment checks including DBS; we are unable to offer Right to Work Sponsorship.
Employment details
* Seniority level: Entry level
* Employment type: Part-time
* Job function: Other
All offers of employment are subject to satisfactory pre-employment checks including DBS.
Edinburgh, Scotland, United Kingdom
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