We are March……… the UKs leading provider of critical engineering services. Our expertise as a multi-disciplinary engineering partner across infrastructure, process and digital services has led to long term partnerships with leading organisations in everything from food and drink and utilities to high-security industries such as defence, aerospace and nuclear.
This role is essential to maintaining long-term customer relationships and ensuring continuity of service. You will work closely with internal teams and clients to ensure contracts are renewed efficiently, accurately, and in line with business objectives.
Key Responsibilities
Monitor contract expiry dates and initiate renewal processes
Communicate with customers to confirm renewal terms and service levels
Prepare and issue renewal quotations and documentation
Collaborate with service delivery and finance teams to ensure contract accuracy
Maintain contract databases and ensure all records are up to date
Identify opportunities for contract improvements or service enhancements
Support KPI reporting related to contract retention and renewal rates
Ensure compliance with internal policies and customer requirements
Provide excellent customer service throughout the renewal process
Escalate issues or delays to the appropriate internal stakeholders
Assist with ad hoc commercial and administrative tasks as required
Skills and Experience
Experience in a customer service or contract administration role
Strong communication and organisational skills
Proficiency in MS Office (Excel, Word, Outlook)
Attention to detail and accuracy in documentation
Familiarity with CRM or ERP systems
Understanding of contract law or commercial terms
Experience in engineering or technical service environments
Customer Service training or certification
What we offer
A competitive salary and benefits package appropriate to this position
An employer who values the ongoing wellbeing of its employees
Career development within a successful and growing business
We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation