We are seeking an experienced healthcare professional with practice management background to oversee service delivery and ensure exceptional client outcomes. With your deep understanding of NHS primary care operations and claims processes (FP34, PAI, flu vaccinations), you will deliver client-facing projects which will transform their finances, deliver training to practices, support business development activities, and lead a team of analysts. As our services and platform evolve, you’ll have opportunities to shape service development.
About Us
Ash Lane is a market‑leading, rapidly growing company dedicated to delivering solutions to increase the efficiency and profitability of Primary Care providers. Serving 450+ GP practices across England, we specialise in NHS prescription reimbursement, PAI claims, and flu vaccination claims. We are in an exciting phase of development, so this is an ideal time to join us and make a lasting impact. Our team thrives on collaboration, even while working remotely. We create an environment where everyone feels engaged and able to contribute without needing formal channels, ensuring all voices are heard and valued.
Job Description
Client Delivery & Operations Management
* Responsible for the output of Ash Lane’s back‑claim operations, seeking opportunities for continuous improvement.
* Present analysis findings to practice managers and partners, translating complex data into clear, actionable recommendations with quantified financial impacts.
* Act as primary point of contact for client accounts during project delivery, building strong relationships and understanding unique practice contexts.
* Deliver training sessions to practices on the FP34 claims process and how to maximise value from our services.
* Manage client expectations and resolve queries, drawing on your primary care expertise to provide credible, practice‑focused solutions.
* Line‑manage a small team of back‑claim analysts, providing development and performance management.
* Set quality standards and ensure consistency across all client deliverables.
* Foster a culture of continuous learning and knowledge sharing within the team.
* Review and quality‑assure analyst work, particularly on complex claims scenarios.
Business Development
* Conduct sales calls with prospective clients, to build trust and demonstrate value.
* Attend occasional conferences to represent Ash Lane and engage with potential clients.
* Identify, upsell and cross‑sell opportunities within existing client base based on practice needs and our service capabilities.
Service Evolution & Platform Testing
* Contribute ideas for service enhancements and new offerings based on client feedback and your primary care insights.
* As the company evolves, potential to take ownership of service development initiatives and lead strategic projects.
NHS Claims Expertise
* Apply your knowledge of NHS reimbursement mechanisms (FP34, PAI, flu vaccination claims) to guide analyst work and resolve complex scenarios.
* Stay current with NHS policy changes and communicate implications to team and clients.
* Ensure all work complies with NHS regulations, Data Protection regulations and best practices.
Requirements
Essential Experience & Knowledge
* Previous experience as a Practice Manager, Assistant Practice Manager, or Operations Manager in an NHS GP practice (minimum 3 years).
* Strong working knowledge of the Statement of Financial Entitlements, Drug Tariff and NHS reimbursement processes, in particular FP34 claims.
* Hands‑on experience with SystmOne and/or EMIS clinical systems. In‑depth knowledge of search writing.
* Experience managing or supervising others, with demonstrated ability to coach and develop team members.
Skills & Attributes
* Strong commercial awareness with ability to identify opportunities and articulate value propositions.
* Highly organised with strong project management capabilities and ability to manage multiple concurrent projects.
* Problem‑solving mindset with ability to navigate ambiguous situations and exercise sound judgment.
* Comfortable working independently in a remote environment while maintaining strong team collaboration.
* Self‑motivated with ability to manage time effectively and reliably deliver on commitments.
* GDPR and data security requirements in healthcare context.
* Experience with business development or sales support activities.
How to apply
Thank you for your interest in the role, please ensure you meet all the ‘Essential’ criteria before applying. We will review applications carefully and notify candidates of the outcome, with next steps for those shortlisted.
To apply, please send your CV and covering letter, which outlines your interest and suitability in the role, to careers@ashlane.co.uk. Please do not use the 'apply now' button.
Please note: We can only respond to applications from genuine candidates who meet the essential criteria. We're unable to reply to applications from recruiters or candidates who don't meet the role requirements.
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